Asda Toryglen is one of more than 400 stores across the UK helping to break the stigma surrounding invisible illnesses and disabilities.
The company has launched a programme to introduce accessible toilets, including clear signage to indicate that not all disabilities are visible, helping to ensure customers feel comfortable when using the facilities in-store.
The idea was prompted by a conversation between an Asda manager and a five- year- old customer with ADHD whose mum was questioned when they used the disabled toilet.
The move has also received recognition from Crohn’s and Colitis UK.
A spokesperson said: “It is fantastic that ASDA has recognised that not all illnesses are visible. For many people with Inflammatory Bowel Disease (IBD), the sudden and uncontrollable need to use a toilet is a genuine and recognised symptom of their condition. Whilst they may not look ill on the outside they are affected from debilitating symptoms that affect all aspects of their lives.
“Many members of the charity feel that they are judged for using accessible toilets because others perceive them to be well and not entitled to use the facilities.”