Rutherglen Q and A office is set to move
Rutherglen Q and A is moving to a new location in the town later this month as part of a modernisation of the service.
On Monday, October, 24, the Q and A, currently based at 169 Main Street, will move next door into Rutherglen Library.
South Lanarkshire Council say the modernised facility has been redesigned to connect customers to council services through computer and phone booths that are free and easy to use.
A customer service assistant (CSA) will be on hand to advise customers on the best way to carry out their business with the council, which might be online or by speaking directly to the relevant service.
The new location at Rutherglen Library will also mean a change in opening hours to 9.15am-4.45pm Monday to Thursday, and 10am4.45pm on a Friday.
Rutherglen is one of four Q and As modernising this year as part of a move to improve customer access to the council, which also includes phone systems, web and text services.
According to the council, the number of people using the facility has decreased over the 18 years since the current system was implemented.
Patrick Murphy, head of finance (transactions), said: “The aim of modernising the service is to ensure that customers have their business dealt with as quickly and efficiently as possible and our experienced CSA will be on hand to ensure that happens.
“Our customers are leading the way here and we’re responding to how they want to do business with us.
“There simply isn’t the same demand for a face-to-face service that there once was so it’s not efficient to continue to invest the same resources in that direction when we can be putting them to better use elsewhere.”
On the move Two members of the Rutherglen Q and A team who are moving base this month