Ruther­glen Q and A of­fice is set to move

Ser­vice mod­ernised

Rutherglen Reformer - - News - Dou­glas Dickie

Ruther­glen Q and A is mov­ing to a new lo­ca­tion in the town later this month as part of a mod­erni­sa­tion of the ser­vice.

On Mon­day, Oc­to­ber, 24, the Q and A, cur­rently based at 169 Main Street, will move next door into Ruther­glen Li­brary.

South La­nark­shire Coun­cil say the mod­ernised fa­cil­ity has been re­designed to con­nect cus­tomers to coun­cil ser­vices through com­puter and phone booths that are free and easy to use.

A cus­tomer ser­vice as­sis­tant (CSA) will be on hand to ad­vise cus­tomers on the best way to carry out their busi­ness with the coun­cil, which might be on­line or by speak­ing di­rectly to the rel­e­vant ser­vice.

The new lo­ca­tion at Ruther­glen Li­brary will also mean a change in open­ing hours to 9.15am-4.45pm Mon­day to Thurs­day, and 10am4.45pm on a Fri­day.

Ruther­glen is one of four Q and As mod­ernising this year as part of a move to im­prove cus­tomer ac­cess to the coun­cil, which also in­cludes phone sys­tems, web and text ser­vices.

Ac­cord­ing to the coun­cil, the num­ber of peo­ple us­ing the fa­cil­ity has de­creased over the 18 years since the cur­rent sys­tem was im­ple­mented.

Pa­trick Mur­phy, head of fi­nance (trans­ac­tions), said: “The aim of mod­ernising the ser­vice is to en­sure that cus­tomers have their busi­ness dealt with as quickly and ef­fi­ciently as pos­si­ble and our ex­pe­ri­enced CSA will be on hand to en­sure that hap­pens.

“Our cus­tomers are lead­ing the way here and we’re re­spond­ing to how they want to do busi­ness with us.

“There sim­ply isn’t the same de­mand for a face-to-face ser­vice that there once was so it’s not ef­fi­cient to con­tinue to in­vest the same re­sources in that di­rec­tion when we can be putting them to bet­ter use else­where.”

On the move Two mem­bers of the Ruther­glen Q and A team who are mov­ing base this month

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