Fam­ily ‘through the wringer’ af­ter pet dog’s leg am­pu­tated

In­sur­ance pay­out de­lay af­ter horror ac­ci­dent

Rutherglen Reformer - - News - Dou­glas Dickie

A Cam­bus­lang fam­ily whose dog had to have her leg am­pu­tated af­ter be­ing hit by a 2.5 tonne truck have blasted their pet in­sur­ers for the mis­ery they caused af­ter ini­tially re­fus­ing to hon­our their pol­icy.

The Den­nis­touns’ cock­apoo Bella was on her leash when she stepped just a few feet onto Hall­side Boule­vard.

A driver head­ing past then ran right into her, caus­ing ir­repara­ble dam­age to her back leg.

The horror in­ci­dent has left Bar­bara Den­nis­toun, her hus­band Scott and chil­dren Ross, 20, and So­phie, 16, ut­terly dev­as­tated.

That was on Valen­tine’s Day and two days later a vet told the fam­ily they couldn’t save one of her legs and her life was ac­tu­ally in dan­ger.

To add to their mis­ery, in­sur­ers An­i­mal Friends said they would not pay the £4000 vet bill, claim­ing Bella wasn’t un­der con­trol at the time even though she was on a lead.

An­i­mal Friends only changed their de­ci­sion last week.

De­spite the change of heart, child­min­der Bar­bara, 45, told the Re­former the fam­ily had been through hell.

“It’s bit­ter­sweet to be hon­est. We’ve re­ally been put through the wringer at a time we were all re­ally frag­ile.

“Al­though they have said they will pay up, it doesn’t re­ally make up for what we’ve been through. They can’t make that bet­ter

“Bella just stepped out at the ex­act mo­ment the lorry was go­ing past. Her whole back leg had just been ripped apart.

“The truck did stop, but when there is an ac­ci­dent you don’t think straight.

“The driver asked if the dog was okay and my hus­band said ‘no’ but just scooped her right up and raced home with­out get­ting his details.”

Bar­bara says Glas­gow’s an­i­mal hos­pi­tal has helped the fam­ily as much as pos­si­ble, but they were still fac­ing a huge bill.

The Den­nis­touns’ first got one-yearold Bella on March 17, 2016.

Bar­bara says the ac­ci­dent has left them gut­ted: “It’s been very dif­fi­cult to ex­plain how bad it has been. Every­one is just heart­bro­ken.

“It’s hon­estly been worse than some­one dy­ing. Bella is not do­ing well. Her other back leg was also badly dam­aged but now it needs to sup­port her. She sleeps an aw­ful lot. She’s de­pressed be­cause she wants to go out but she can’t.”

A spokesman for An­i­mal Friends said: “A de­ci­sion was made about the claim by one of our as­ses­sors based upon the in­for­ma­tion re­ceived from our pol­i­cy­holder at the time.

“Sub­se­quent in­for­ma­tion was re­ceived from the pol­i­cy­holder and we were pleased to over­turn the de­ci­sion.

“On the rare oc­ca­sion we have rea­son to de­cline a claim we will al­ways quickly con­sider any re­quests to re­view that de­ci­sion and pro­vide our val­ued cus­tomer with a prompt and de­tailed re­sponse.”

Anger Bar­bara and Scott Den­nis­toun have been left dev­as­tated by the im­pact of Bella’s ac­ci­dent

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.