Ten­ants happy with work of hous­ing co-op

Sur­vey re­sults are in

Rutherglen Reformer - - Road Watch - Dou­glas Dickie

Nine in 10 ten­ants liv­ing in West Whit­law­burn have said they are sat­is­fied with the work be­ing done by their hous­ing co-op­er­a­tive.

West Whit­law­burn Hous­ing Co­op­er­a­tive (WWHC) sur­vey ten­ants on a yearly ba­sis.

Over 250 took part in the lat­est with sat­is­fac­tion lev­els of just un­der 90 per cent across all eight in­di­ca­tors.

Over 91 per cent of ten­ants said they were sat­is­fied with the qual­ity of their home while 93 per cent said they were sat­is­fied by the over­all ser­vices pro­vided by WWHC.

An­other 94 per cent said they were happy with the in­for­ma­tion they re­ceived from WWHC

Paul Far­rell, direc­tor of WWHC, reck­ons the re­sults were down to the hard work of staff.

He said: “It is very pleas­ing to see that our ten­ants are very sat­is­fied with what we do.

“Our staff and com­mit­tee work very hard to achieve such fan­tas­tic re­sults and it is re­ally re­ward­ing to see all our hard work re­sult­ing in these out­stand­ing lev­els of ten­ant sat­is­fac­tion.

“Our ten­ants views are the most im­por­tant views, the sur­vey re­sults are the acid test of our success.”

Susan Anderson, WWHC chair­woman, added: “Once again our ten­ants have given our com­mit­tee and staff a re­sound­ing vote of con­fi­dence in what we do.

“We are de­lighted with the re­sults and thank all our ten­ants for their sup­port, par­tic­u­larly in such dif­fi­cult times.

“We shall en­sure we con­tinue to de­liver the best pos­si­ble qual­ity of hous­ing and ser­vices to our ten­ants.”

WWHC was set up in 1989 when Glas­gow District Coun­cil told res­i­dents they only had enough money to make im­prove­ments to the east of the es­tate.

It cur­rently man­ages over 600 homes.

Sat­is­fied Res­i­dents in West Whit­law­burn have de­clared them­selves happy with the work of WWHC

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