No com­pla­cency pledge train op­er­a­tors over their ser­vices

Rutherglen Reformer - - News - Mur­ray Spooner

ScotRail bosses in­sist they will not be com­pla­cent with their pos­i­tive re­sults de­spite just three per cent of those sur­veyed say­ing they were dis­sat­is­fied with their ser­vice.

Over­all 1,243 peo­ple took part in the sec­tion on ScotRail in the Na­tional Rail Pas­sen­ger Sur­vey

And the re­sult showed the train op­er­a­tor as the joint eighth best per­form­ing one in the UK, out of a to­tal of 26.

Alex Hynes, man­ag­ing di­rec­tor of the ScotRail Al­liance, said:“This equals our best ever re­sult, and shows that the vast ma­jor­ity of our pas­sen­gers are sat­is­fied with the work ScotRail is do­ing to build the best rail­way Scot­land has ever had.

“For nine out of ten ScotRail cus­tomers to be sat­is­fied with our per­for­mance at a time when we are de­liv­er­ing one of the big­gest up­grades to our net­work since Vic­to­rian times is down to the hard work of our ded­i­cated staff at the ScotRail Al­liance, a part­ner­ship be­tween Abel­lio ScotRail and Net­work Rail.

“These re­sults are re­ally en­cour­ag­ing, but we aren’t com­pla­cent. The ma­jor in­vest­ment we are mak­ing now will mean faster jour­neys, more seats and bet­ter ser­vices for our cus­tomers.”

Trans­port min­is­ter Humza Yousaf said:“This lat­est in­crease in over­all pas­sen­ger sat­is­fac­tion, when com­pared with spring 2016, is wel­come both to me and to pas­sen­gers.

“These re­sults are ev­i­dence the ac­tions im­ple­mented through ScotRail’s per­for­mance im­prove­ment plan, which was in place dur­ing the sur­vey pe­riod, have been re­flected in cus­tomer opinion.

“While Scot­land’s rail­ways com­pare well with other UK op­er­a­tors, it is im­por­tant ScotRail not only meets cus­tomer ex­pec­ta­tions but also strives to de­liver im­proved ser­vices, trains and fa­cil­i­ties across scot­land.”

Last year the Re­former re­ported than on some lo­cal lines just one in four trains ar­rived on time.

And in June it was re­vealed one train a day skipped Cam­bus­lang sta­tion in the last 37 days on 2016.

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