Lux refutes con claim
But SLC stand by their warning
A Denmark-based company has refuted claims they tried to con a Rutherglen resident using an online scam.
The Reformer reported two weeks ago about an apparent scam sales technique involving the product Lux Style Blackhead Peel-off Mask.
Officers said victims were lured with adverts on popular social media sites.
But when people clicked on the ads they were asked to supply contact details, including their address, before they could see the price.
Unwanted goods were then sent to the address along with an invoice demanding payment.
Stern, legal-looking letters and emails followed threatening serious consequences if payment was not made.
The Reformer can reveal that earlier this year, the Danish Ombudsman reported Lux to the police for sending unsolicited items, although so far no further action has been taken.
Warnings have also been issued by consumer agencies in Finland, Sweden and Australia, as well as Denmark.
Despite that, Lux International Sales ApS, part of the Lux Group, say they “profoundly reject all notions” that they are involved in a scam.
Jonas Hedegaard, a spokesman for the Lux Group, claimed pricing information came after entering the name and address and that all customers had to click an “order” button to proceed.
Mr Hedegaard insists customers are then taken to a page asking them how they would like to be billed and said ‘invoice’ was the default option.
He admitted: “We do occasionally experience consumer complaints, but these are relatively few and do not even account for a fraction of our total, global consumer base.”
He added: “I want to emphasize that the allegations about our company engaging in inertia selling are not true and a simple review of our sales flow will show exactly that.
“We offer all our customers a 90 day satisfaction guarantee, which in actuality means that any client can return their product and get a full refund up to 90 days after purchase even though they have used the product.
“We currently are selling in more than 140 countries on a daily basis and we have the highest relevant scores on Facebook and a very high Trustpilot score.
“This wouldn’t be possible if we ran a company based on inertia selling. We value and treasure all our consumers and have a high retention rate.”
However, South Lanarkshire Council this week said they were sticking by their original warning.
Head of fleet and environmental services, Shirley Clelland, said: “This company appear to believe they are doing nothing wrong when, in fact, they are misleading consumers, claiming a contract has been agreed and an order has been placed before details of cost were revealed.
“If you receive products you did not order and an invoice for them from Lux Style, or similar online retailers, then you can call Trading Standards on 0303 123 1015, our advice is to ignore any further emails or letters from the company concerned.”
Fraud, cyber crime, online scams and viruses can be reported to www. actionfraud.co.uk