Lux re­futes con claim

But SLC stand by their warn­ing

Rutherglen Reformer - - News - Dou­glas Dickie

A Den­mark-based com­pany has re­futed claims they tried to con a Ruther­glen res­i­dent us­ing an on­line scam.

The Re­former re­ported two weeks ago about an ap­par­ent scam sales tech­nique in­volv­ing the prod­uct Lux Style Black­head Peel-off Mask.

Of­fi­cers said vic­tims were lured with ad­verts on pop­u­lar so­cial me­dia sites.

But when peo­ple clicked on the ads they were asked to sup­ply con­tact de­tails, in­clud­ing their ad­dress, be­fore they could see the price.

Un­wanted goods were then sent to the ad­dress along with an in­voice de­mand­ing pay­ment.

Stern, le­gal-look­ing let­ters and emails fol­lowed threat­en­ing se­ri­ous con­se­quences if pay­ment was not made.

The Re­former can re­veal that ear­lier this year, the Dan­ish Om­buds­man re­ported Lux to the po­lice for send­ing unsolicited items, although so far no fur­ther ac­tion has been taken.

Warn­ings have also been is­sued by con­sumer agen­cies in Fin­land, Swe­den and Australia, as well as Den­mark.

De­spite that, Lux In­ter­na­tional Sales ApS, part of the Lux Group, say they “pro­foundly re­ject all no­tions” that they are in­volved in a scam.

Jonas Hede­gaard, a spokesman for the Lux Group, claimed pric­ing in­for­ma­tion came af­ter en­ter­ing the name and ad­dress and that all cus­tomers had to click an “or­der” but­ton to pro­ceed.

Mr Hede­gaard in­sists cus­tomers are then taken to a page ask­ing them how they would like to be billed and said ‘in­voice’ was the de­fault op­tion.

He ad­mit­ted: “We do oc­ca­sion­ally ex­pe­ri­ence con­sumer com­plaints, but th­ese are rel­a­tively few and do not even ac­count for a frac­tion of our total, global con­sumer base.”

He added: “I want to em­pha­size that the al­le­ga­tions about our com­pany en­gag­ing in in­er­tia sell­ing are not true and a sim­ple re­view of our sales flow will show ex­actly that.

“We of­fer all our cus­tomers a 90 day sat­is­fac­tion guar­an­tee, which in ac­tu­al­ity means that any client can re­turn their prod­uct and get a full re­fund up to 90 days af­ter pur­chase even though they have used the prod­uct.

“We cur­rently are sell­ing in more than 140 coun­tries on a daily ba­sis and we have the high­est rel­e­vant scores on Face­book and a very high Trust­pi­lot score.

“This wouldn’t be pos­si­ble if we ran a com­pany based on in­er­tia sell­ing. We value and trea­sure all our con­sumers and have a high re­ten­tion rate.”

How­ever, South La­nark­shire Coun­cil this week said they were stick­ing by their orig­i­nal warn­ing.

Head of fleet and en­vi­ron­men­tal ser­vices, Shirley Clel­land, said: “This com­pany ap­pear to be­lieve they are do­ing noth­ing wrong when, in fact, they are mis­lead­ing con­sumers, claim­ing a con­tract has been agreed and an or­der has been placed be­fore de­tails of cost were re­vealed.

“If you re­ceive prod­ucts you did not or­der and an in­voice for them from Lux Style, or sim­i­lar on­line re­tail­ers, then you can call Trad­ing Stan­dards on 0303 123 1015, our ad­vice is to ig­nore any fur­ther emails or let­ters from the com­pany con­cerned.”

Fraud, cy­ber crime, on­line scams and viruses can be re­ported to www. ac­tion­fraud.co.uk

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