Sur­vey is not right

Rutherglen Reformer - - News -

Our story about cus­tomer sat­is­fac­tion with ScotRail in Ruther­glen and Cambuslang pro­voked plenty of de­bate on our so­cial me­dia sites.

Here is what you had to say: “I find the re­sults as­ton­ish­ing and would need to ques­tion the sam­ple sur­veyed. Ser­vices through Ruther­glen and Cambuslang are dire. Al­most daily de­lays and can­cel­la­tions due to ‘sig­nalling prob­lems’. Packed, un­com­fort­able trains at peak times when you pay top dol­lar.”– Ger­ard Kee­gan

“I‘m not ex­pect­ing ter­ri­ble re­sults and from ex­pe­ri­ence the staff I’ve came across are very help­ful and hard­work­ing but this doesn’t add up. I had to use the train for a few days re­cently when my car was out of ac­tion and on nearly ev­ery oc­ca­sion the train was de­layed, can­celled and the car­riages were at burst­ing point. I’m sure the sur­vey sam­ple may have been se­lected‘ care­fully’ for spin pur­poses.”– Stephen Al­lan.

“To­tally agree, I’m for­ever mak­ing on­line com­plaints be­cause of sta­tion skip­ping (which was in the press that they would no longer do); es­pe­cially sta­tions af­ter Cen­tral as they don’t seem to care af­ter that, but noth­ing ever changes.”– Jen­nifer Adams.

“Think it’s a great ser­vice, the staff at New­ton sta­tion are al­ways nice and cheery.”– He­len Drum­mond.

“Con­stant de­lays, can­cel­la­tions, very over crowded trains es­pe­cially in rush hour. Not enough car­riages putting pas­sen­gers at risk.”- Kevin Duffy.

“Train this morn­ing at 8.30ish from Larkhall through Cambuslang into town – couldn’t get mov­ing. Pas­sen­gers crammed into aisles and the col­leges/ uni­ver­si­ties/schools still off. They are al­ways late/ can­celled and crammed at peak times.”– Gail Maxwell

“Sur­vey is a pile of non­sense. I travel daily Ruther­glen to Bell­shill. Must be one of the worst jour­neys for de­lays or can­cel­la­tions.” – Bryan Dun­can.

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