It's brochure launch & train­ing sea­son

Selling Travel - - Face To Face - Bar­bara Charl­ton

Over the pre­vi­ous 10 years I have writ­ten his col­umn from an air­craft, a gar­den and a few other places away from a shop or of­fice, but this is the first time I've penned it from the deck of an African sa­fari lodge.

I am in Pumba Pri­vate Game Re­serve in South Africa's East­ern Cape, so it is ‘Goeie More’ to you all (that's good morn­ing in Afrikaans).

I'm en­joy­ing a great tour of one of my favourite coun­tries, but more of that in a fu­ture edi­tion of Sell­ing Travel. For now, by the magic of cy­berspace, I'm keep­ing up to date with the go­ings-on back at

The Sus­sex Travel Com­pany.

Ser­vice and a smile

Justine was very happy with the ser­vice she re­ceived from Vik­ing Cruises, for a book­ing to the Far East for new clients who were trav­el­ling from Hong Kong to Bangkok. It was a new cruise line for the clients, but the pre-ser­vice has been so great that we know our clients will be ‘wowed’ on their re­turn, which hope­fully will lead to some more short­haul book­ings too.

She man­aged to get that all tied up be­fore she headed off to East­ern Canada on a fam trip with Trav­el­pack. This is a re­gion of the coun­try none of us have ex­plored so we're look­ing for­ward to her shar­ing her knowl­edge when she re­turns.

We've all been in and out of the of­fice lately but Justine had only just re­turned from a fam­ily trip which in­cluded Bangkok, Khao

Lak and Ele­phant Hills. We've had many clients praise the lat­ter and Justine's per­sonal ex­pe­ri­ence just con­firmed all the pos­i­tive things we'd heard – but it's so im­por­tant for us to sell prod­uct from first hand ex­pe­ri­ence.

Justine's fam­ily loved their three-day stay, spend­ing a night at The Ele­phant Camp and an­other at the Rain­for­est Camp. They en­joyed jun­gle trekking and in­ter­ac­tion with these gen­tle gi­ants. Ele­phant Hills don't let guests ride these mainly ex-log­ging el­lie’s, but in­stead of­fer them a re­spect­ful re­tire­ment by al­low­ing guests to watch them play­ing and bathing in mud pools. Guests can as­sist the ma­houts in feed­ing the ele­phants, be­fore the crea­tures are re­leased to roam freely - just as they should!

What's hot?

Des­ti­na­tions of the month for us have been Canada, South Africa, Sri Lanka and Malaysia, places that be­tween us we have vis­ited on fams a num­ber of times.

Pure co­in­ci­dence? I don't think so!

Our pas­sion for a des­ti­na­tion is clear and clients' trust in us pays off as they con­tin­u­ally rec­om­mend us.

It's brochure launch sea­son and we've all been busy. The an­nual Carib­tours brochure launch at Clar­idges is a high­light but there's a whole host of in­vi­ta­tions flood­ing in. They're all worth at­tend­ing so we'll fit in as many as we can. My next col­umn will re­veal a slightly-less-trav­elled beach des­ti­na­tion for pre- or post-South Africa, along with lots of game view­ing, glo­ri­ous scenery, gourmet din­ing and, of course, wine-yield­ing vine­yards as far as the eye can see! Happy sell­ing!

Des­ti­na­tions of the month: Canada, South Africa, Sri Lanka and Malaysia

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