The­atre’s top­ping the bill for ser­vices

Southport Visiter - - Visiter Active -

SOUTH­PORT The­atre and Con­ven­tion Cen­tre has topped a na­tional group mys­tery shop­per poll for a sec­ond con­sec­u­tive year.

Dur­ing 2017/18 the venue achieved an av­er­age score of 96.5%, and on a num­ber of vis­its over the year a per­fect 100%, plac­ing it first among the 32 ATG venues.

The mys­tery cus­tomer pro­gramme run by ATG, which op­er­ates the South­port The­atre and Con­ven­tion Cen­tre on be­half of Sefton Coun­cil, is in­tended to help the com­pany main­tain a con­sis­tently high level of cus­tomer ser­vice in all its venues.

Gen­eral man­ager Lisa Chu was pre­sented with the award by the group in­ter­na­tional busi­ness di­rec­tor, Nick Pot­ter.

She said: “I am ex­tremely proud of the team, and to beat 31 other venues in ATG’s port­fo­lio, in­clud­ing our sis­ter venue, Liver­pool Em­pire, for a sec­ond year run­ning is an out­stand­ing re­sult for us.

“The award shows our com­mit­ment to op­er­a­tional ex­cel­lence and how the team takes huge pride in mak­ing sure our cus­tomers have the best pos­si­ble ex­pe­ri­ence at our venue.”

The pro­gramme mea­sures four ar­eas: cus­tomer en­gage­ment; ser­vice ex­cel­lence; sell­ing skills, fo­cus­ing on the rec­om­men­da­tions and knowl­edge pro­vided to en­hance the cus­tomer’s visit; the­atre stan­dards, and how the team presents it­self and the the­atre.

In ad­di­tion, there is a spe­cial cat­e­gory, Above and Be­yond, which recog­nises in­di­vid­ual ex­am­ples of ex­cel­lent cus­tomer ser­vice.

The South­port The­atre and Con­ven­tion Cen­tre is one of the largest con­fer­ence, ban­quet­ing and en­ter­tain­ment venues in Mersey­side.

In ad­di­tion to the the­atre au­di­to­rium, which hosts a va­ri­ety of tour­ing pro­duc­tions, the venue fea­tures three ver­sa­tile event spa­ces, which are used for a wide va­ri­ety of cor­po­rate and pri­vate events.

Another op­er­a­tor has been in talks to take over the Sefton coun­cil-owned the­atre.

South­port The­atre and Con­ven­tion Cen­tre re­ceived last year’s ATG mys­tery shop­per award, above, and has now done so again

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