My £200 wave of suc­cess

Sunday Mail (UK) - - The Judge -

Pamela Spence is £200 bet­ter off thanks to me af­ter I se­cured her a re­fund for a dou­ble­booked hol­i­day.

She ar­rived in Por­tu­gal in April to find the apart­ment she had hired was not avail­able.

Af­ter a three-hour wait, On the Beach told her to pay for a taxi to an al­ter­na­tive ho­tel. She com­plained and the firm promised to get back to her in 28 days. But she called me in when she heard noth­ing.

I got on the case and On the Beach quickly re­funded £ 200 of the £600 she had paid.

Pamela, of Bish­op­briggs, near Glas­gow, said: “I still had my hol­i­day, al­beit not at the apart­ment I wanted. I’m happy to ac­cept £ 200.”

On the Beach, based in Chea­dle, Greater Manch­ester, said: “The mat­ter has been re­solved.”

RE­FUND On the Beach

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