Shop sent me wrong items

Sunday Mail (UK) - - The Judge -

I or­dered gro­ceries on­line but had to wait a cou­ple of days for de­liv­ery as my lo­cal store was in­un­dated. When the load ar­rived, more than half of the items had been sub­sti­tuted with brands I didn’t want. The store claimed they were within their rights to do this. Can I in­sist on a par­tial re­fund? Yes but check the con­tract. It is likely the store has the op­tion to sub­sti­tute items which are not avail­able when your or­der is picked. But you also have the right to re­turn them if you’re not happy. Try to ne­go­ti­ate a dis­count off your or­der or off fu­ture shop­ping.

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