Boil­ing mad over £5k deal

Sunday Mail (UK) - - The Judge -

My grandad signed up for cen­tral heat­ing at a cost of £5000 just be­fore he died. But the boiler and ra­di­a­tors in his house are fairly new. I con­tacted the com­pany and they in­sisted they were go­ing ahead with the in­stal­la­tion. What can I do? Speak to the loan firm. It sounds like the pack­age has been mis­sold to your grandad. If there is no money in his es­tate in any case, they won’t get their cash. Com­mon sense should pre­vail. Ask the so­lic­i­tor han­dling the ex­ecutry to in­ter­vene if need be. sent a cheque to cover this in Septem­ber after their boss vis­ited d the house. He also promised to have con­trac­tors at­tend to the other is­sues. But that’s the last we’ve heard de­spite chas­ing things up. We’ve spent more than £1600 fix­ing things.”

I got on to Mull­berry Homes, who promised to deal with the prob­lems. They said: “Mrs Stur­rock’s com­plaints are not re­pairs but snag­ging work. Any valid com­plaint will bee dealt with.

“We un­der­stand thehe Stur­rocks have been on hol­i­dayi­day – and they haven’t been in touch so we can get ac­cess too the prop­erty.”

The spokesman also claimed “no doors have fallen off” and said they don’t put shelves or hang­ing rails in wardrobes.

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