Man’s car re­called af­ter an emis­sions scan­dal, then told bill is £3,200

Sunday Sun - - News -

A DRIVER claims his Volk­swa­gen Pas­sat went in for an emis­sions fix – and came back in a worse state than when it went in.

John Den­holm took his car for a soft­ware up­grade as part of a ser­vice ac­tion linked to the emis­sions scan­dal.

But the diesel car, which had never caused any prob­lems in the past, started act­ing up when he got it back.

Af­ter a series of prob­lems, in­clud­ing the en­gine fan still work­ing when the car was switched off, smoke started came from the en­gine.

The car needed ma­jor re­pairs and John was ini­tially told he would have to foot the whole bill.

The cost was even­tu­ally whit­tled down from £3,200 to £750 in stages.

VW con­firmed there was a good­will ges­ture but say the prob­lems with John’s car were not re­lated to emis­sions scan­dal or the ser­vice ac­tion.

How­ever the com­pany has told all cus­tomers that prob­lems with the fuel in­jec­tion sys­tem and emis­sions which oc­cur af­ter the fix would be con­sid­ered for a good­will ges­ture.

Now John has blasted VW for the fix that turned out to be any­thing but.

John, of Wallsend, said: “I had prob­lems im­me­di­ately with a warn­ing light com­ing on and off.

“I spoke to the deal­er­ship who car­ried out the up­grade and I was told this was usual.

“The light stopped af­ter a cou­ple of weeks but then the en­gine fan car­ried on run­ning when I had stopped the car.

“Then I was in New­cas­tle when smoke started com­ing from un­der my bon­net and ex­haust.

“My lo­cal garage asked if I had the soft­ware up­grade and said the car was burn­ing off ex­cess car­bon too quickly.

“He did a di­ag­nos­tic and pro­vided the fault codes so I could go back to the deal­er­ship which did the work.”

John re­turned the car to Look­ers VW at the Sil­ver­link but was not pre­pared for what hap­pened next.

He said: “Look­ers said they would carry out a full di­ag­nos­tic at the cost of £200.

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