Man’s car recalled after an emissions scandal, then told bill is £3,200
A DRIVER claims his Volkswagen Passat went in for an emissions fix – and came back in a worse state than when it went in.
John Denholm took his car for a software upgrade as part of a service action linked to the emissions scandal.
But the diesel car, which had never caused any problems in the past, started acting up when he got it back.
After a series of problems, including the engine fan still working when the car was switched off, smoke started came from the engine.
The car needed major repairs and John was initially told he would have to foot the whole bill.
The cost was eventually whittled down from £3,200 to £750 in stages.
VW confirmed there was a goodwill gesture but say the problems with John’s car were not related to emissions scandal or the service action.
However the company has told all customers that problems with the fuel injection system and emissions which occur after the fix would be considered for a goodwill gesture.
Now John has blasted VW for the fix that turned out to be anything but.
John, of Wallsend, said: “I had problems immediately with a warning light coming on and off.
“I spoke to the dealership who carried out the upgrade and I was told this was usual.
“The light stopped after a couple of weeks but then the engine fan carried on running when I had stopped the car.
“Then I was in Newcastle when smoke started coming from under my bonnet and exhaust.
“My local garage asked if I had the software upgrade and said the car was burning off excess carbon too quickly.
“He did a diagnostic and provided the fault codes so I could go back to the dealership which did the work.”
John returned the car to Lookers VW at the Silverlink but was not prepared for what happened next.
He said: “Lookers said they would carry out a full diagnostic at the cost of £200.