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“Later that day they told me var­i­ous sen­sors and com­po­nents had failed and the re­pair bill was £3,200.

“I dis­puted the bill and they first said VW would pay 50% and then fur­ther re­duced the bill to £1,200.

“Why did all this dam­age oc­cur af­ter the car was in for a re­call?

“I work as a self-em­ployed taxi driver was and I was forced off the road for 11 days, los­ing ap­prox­i­mately £1,300 in­come, while the car was re­paired.”

The bill was cut again to the £750 which John, of Wallsend, paid re­luc­tantly to get the car back on the road.

John said the re­duc­tion in the cost was wel­come but he did not feel he had to pay any­thing.

VW has faced crit­i­cism that other fixes un­der the scheme has also led to prob­lems for driv­ers with com­ments on so­cial me­dia and mo­tor­ing fo­rums.

The fix is known as the EA 189 ser­vice ac­tion and is car­ried out free of charge.

A spokesman for VW said: “We sent a re­sponse to Mr Den­holm on Septem­ber 6 which care­fully ex­plained our po­si­tion re­gard­ing his com­plaint.

“We un­der­stand that the re­pairs to his ve­hi­cle had been made by Look­ers and good­will sup­port was made avail­able to cover 90% of the parts and labour costs.

“For the avoid­ance of doubt, this sup­port was not of­fered on the ba­sis of the un­der­ly­ing NOx emis­sions is­sue or the tech­ni­cal mea­sures, which does not ad­versely af­fect the per­for­mance of his ve­hi­cle.

“We also un­der­stand that Mr Den­holm is seek­ing £1,300 for loss of in­come.

“We do not con­sider the changes he re­ported are re­lated to the tech­ni­cal mea­sures.

“In light of this, we do not con­sider it ap­pro­pri­ate to re­im­burse him for any loss of prof­its, not least due to the amount of in­di­vid­ual good­will al­ready of­fered to him to­wards the com­po­nent re­place­ments.”

VW added: “The NOx is­sue re­lates to the fact that soft­ware was fit­ted in cer­tain Volk­swa­gen Group brand ve­hi­cles with EA189 diesel en­gine ve­hi­cles, in­clud­ing this cus­tomer’s ve­hi­cle, which af­fected the char­ac­ter­is­tics of NOx in test con­di­tions.

“Com­plaints re­lated to these parts have of course also oc­curred in ve­hi­cles prior to the im­ple­men­ta­tion of the tech­ni­cal mea­sures and there has been no in­crease in the in­ci­dence of these is­sues fol­low­ing the ser­vice ac­tion.”

John Den­holm from Wallsend had a series of prob­lems with his VW Pas­sat af­ter get­ting it back from the garage

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