Mum in a spin over wheels

Sunday Sun - - News - By Chris Knight Re­porter christo­pher.knight@reach­plc.com

A FU­RI­OUS mum is locked in a heated row with a garage af­ter dis­cov­er­ing her car wheel was loose – MIN­UTES af­ter driv­ing at 70mph on the A1.

Nurse Cerys Rogers was driv­ing her sons, Shae and Den­holm, to swim­ming prac­tice at The Lake­side Cen­tre in Killing­worth when she no­ticed a “clunky” noise grow­ing louder.

Forced to slow down to 10mph shortly af­ter ex­it­ing the A1, the mum-of-two called out an RAC en­gi­neer to fix the bro­ken-down Re­nault Clio.

While stood on the road­side with her sons, Mrs Rogers was hor­ri­fied to see the re­pair­man was able to re­move her front near­side wheel with­out any tools.

The RAC en­gi­neer found the wheel was only be­ing held in place by one loose bolt.

Mrs Rogers had put the Clio through a free ‘ve­hi­cle health safety check’ at New­cas­tle Re­nault garage, on Ben­field Road, just a week be­fore the ter­ri­fy­ing in­ci­dent.

And she’s adamant the me­chan­ics are to blame for the or­deal – and be­lieves the garage is dodg­ing any re­spon­si­bil­ity.

Mrs Rogers, 42, from Gos­forth, New­cas­tle, said: “Be­cause the car had just been to the garage for this win­ter health safety check, I was kind of dis­mis­sive of the fact it was mak­ing funny noises.

“I drove it for a lit­tle longer than I should have done in hind­sight. I didn’t be­lieve any­thing could have been wrong.

“The car is quite mod­ern and the dash­board would usu­ally light up if there was a prob­lem.

“By the time we came off the A1. It be­came quite clear as I had to slow down due to a clunky sensation. Who would ever think ‘ oh, it’s the wheel fall­ing off?’

“The RAC en­gi­neer said it was se­ri­ously dan­ger­ous. At the time the en­gi­neer pulled it off by hand in front of me, I was com­pletely shocked and could not be­lieve it.

“I was just com­pletely hor­ri­fied that I had been driv­ing the car with the kids in the back.”

Mrs Rogers was trav­el­ling dur­ing the evening rush-hour on Oc­to­ber 4 last year with Shae and Den­holm – now aged 16 and 9 re­spec­tively – as she took them to swim­ming prac­tice.

The car had un­der­gone the safety check on Septem­ber 27, and she con­tacted the garage and Re­nault UK fol­low­ing the ter­ri­fy­ing in­ci­dent.

But Mrs Rogers claims both have been “dis­mis­sive” of her con­cerns, and has slammed the of­fer of a £200 good­will ges­ture for her or­deal.

Re­nault UK de­clined to com­ment.

A spokesman from Look­ers said: “We take the safety of cus­tomers very se­ri­ously and we have in­ves­ti­gated how the prob­lem may have oc­curred.

“Our tech­ni­cians are highly trained and achieve the man­u­fac­turer stan­dard and ac­cred­i­ta­tion to en­sure we de­liver the high­est qual­ity of care and cus­tomer ser­vice. At Look­ers we take pride in our high lev­els of cus­tomer ser­vice and we are sorry if Miss Rogers did not feel that this was re­flected in her ex­pe­ri­ence with us.”

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