Mum in a spin over wheels
A FURIOUS mum is locked in a heated row with a garage after discovering her car wheel was loose – MINUTES after driving at 70mph on the A1.
Nurse Cerys Rogers was driving her sons, Shae and Denholm, to swimming practice at The Lakeside Centre in Killingworth when she noticed a “clunky” noise growing louder.
Forced to slow down to 10mph shortly after exiting the A1, the mum-of-two called out an RAC engineer to fix the broken-down Renault Clio.
While stood on the roadside with her sons, Mrs Rogers was horrified to see the repairman was able to remove her front nearside wheel without any tools.
The RAC engineer found the wheel was only being held in place by one loose bolt.
Mrs Rogers had put the Clio through a free ‘vehicle health safety check’ at Newcastle Renault garage, on Benfield Road, just a week before the terrifying incident.
And she’s adamant the mechanics are to blame for the ordeal – and believes the garage is dodging any responsibility.
Mrs Rogers, 42, from Gosforth, Newcastle, said: “Because the car had just been to the garage for this winter health safety check, I was kind of dismissive of the fact it was making funny noises.
“I drove it for a little longer than I should have done in hindsight. I didn’t believe anything could have been wrong.
“The car is quite modern and the dashboard would usually light up if there was a problem.
“By the time we came off the A1. It became quite clear as I had to slow down due to a clunky sensation. Who would ever think ‘ oh, it’s the wheel falling off?’
“The RAC engineer said it was seriously dangerous. At the time the engineer pulled it off by hand in front of me, I was completely shocked and could not believe it.
“I was just completely horrified that I had been driving the car with the kids in the back.”
Mrs Rogers was travelling during the evening rush-hour on October 4 last year with Shae and Denholm – now aged 16 and 9 respectively – as she took them to swimming practice.
The car had undergone the safety check on September 27, and she contacted the garage and Renault UK following the terrifying incident.
But Mrs Rogers claims both have been “dismissive” of her concerns, and has slammed the offer of a £200 goodwill gesture for her ordeal.
Renault UK declined to comment.
A spokesman from Lookers said: “We take the safety of customers very seriously and we have investigated how the problem may have occurred.
“Our technicians are highly trained and achieve the manufacturer standard and accreditation to ensure we deliver the highest quality of care and customer service. At Lookers we take pride in our high levels of customer service and we are sorry if Miss Rogers did not feel that this was reflected in her experience with us.”