NOT HAPPY WITH YOUR MOTHERS’ DAY FLOWERS?

Buying flowers online is a convenient way to treat your mum on Mother’s Day – but what if the blooms are below par once delivered? Well, you may be able to get your money back, under the Consumer Rights Act. Which? suggests mums who’ve received a poor service should take photos of the faulty flowers and, while it may feel a little awkward, tell the person who bought them as soon as possible, as it’s them who’ll need to submit the claim for a refund. Here are some Which? tips for knowing your rights...

When ordering flowers with a retailer, you enter a contract. If the flowers are not of satisfactory quality, you should be able to claim a refund.

If you were given an estimated delivery and the flowers arrive late, you don’t have an automatic right for refund. However, if you’ve been promised or paid extra for delivery on a particular date or by a particular time, and the flowers weren’t delivered in accordance, this could be viewed as a breach of contract – so you could potentially reject the flowers and get a refund.

Goods should be as described, so you could reject the flowers and ask for a refund if the flowers aren’t what you ordered.