‘Se­cret’ vis­its to short­listed busi­nesses

Surrey Advertiser - - Front Page -

WITH the short­list an­nounced for this year’s Ex­pe­ri­ence Guild­ford Cus­tomer Ser­vice Awards, vis­i­tors and res­i­dents can bank on a great wel­come from the busi­nesses in the Pro­fes­sional Ser­vices and Ser­vice Providers cat­e­gories.

Through­out the sum­mer nearly 5,000 votes were re­ceived for the awards.

Each of the short­listed busi­nesses will be vis­ited and as­sessed by a ‘se­cret shop­per’ and the fi­nal win­ners an­nounced at an awards cer­e­mony at the Yvonne Ar­naud Theatre on Mon­day October 2.

Win­ner of the Ser­vice Providers cat­e­gory in 2016, Guild­ford Street An­gels has again been short­listed for an award this year, along with Guild­ford Li­brary and the Ex­pe­ri­ence Guild­ford Town Rangers.

Town cen­tre chap­lain Rod Bore­ham said: “We are de­lighted to have been nom­i­nated within the Ser­vice Providers cat­e­gory. It re­ally demon­strates how much a part of Guild­ford’s night-time econ­omy the Street An­gels has be­come.”

He added: “To be recog­nised again with this nom­i­na­tion shows Guild­ford’s ap­pre­ci­a­tion of our vol­un­teers and the way in which we in­ter­act with the public, mak­ing all that we do even more worth­while.”

There is a sec­ond short­list­ing for The Ex­pe­ri­ence Guild­ford Town Rangers.

Pete Lam­bert, se­nior town ranger, said; “The cus­tomers ser­vice awards en­cour­age busi­nesses to strive to out­per­form each other, which in turn helps raise Guild­ford’s pro­file as the place to visit to re­ceive out­stand­ing ser­vice. To be nom­i­nated for an award gives both my­self and my team an im­mense sense of pride.

He added: “To know that the pa­trons here think we are de­liv­er­ing great cus­tomer ser­vice is a won­der­ful feel­ing.“

Na­tion­wide is nom­i­nated for the first time in the Pro­fes­sional Ser­vices cat­e­gory and Sean Dalby, cus­tomer ser­vice man­ager, said: “Be­ing nom­i­nated for the awards is a huge hon­our but to win would be ab­so­lutely fan­tas­tic for us and a mas­sive achieve­ment.

“We take such pride in the ser­vice we of­fer our cus­tomers, never rest­ing on our lau­rels, al­ways tak­ing feed­back on board and look­ing for ways to im­prove even fur­ther.”

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