‘Secret’ visits to shortlisted businesses
WITH the shortlist announced for this year’s Experience Guildford Customer Service Awards, visitors and residents can bank on a great welcome from the businesses in the Professional Services and Service Providers categories.
Throughout the summer nearly 5,000 votes were received for the awards.
Each of the shortlisted businesses will be visited and assessed by a ‘secret shopper’ and the final winners announced at an awards ceremony at the Yvonne Arnaud Theatre on Monday October 2.
Winner of the Service Providers category in 2016, Guildford Street Angels has again been shortlisted for an award this year, along with Guildford Library and the Experience Guildford Town Rangers.
Town centre chaplain Rod Boreham said: “We are delighted to have been nominated within the Service Providers category. It really demonstrates how much a part of Guildford’s night-time economy the Street Angels has become.”
He added: “To be recognised again with this nomination shows Guildford’s appreciation of our volunteers and the way in which we interact with the public, making all that we do even more worthwhile.”
There is a second shortlisting for The Experience Guildford Town Rangers.
Pete Lambert, senior town ranger, said; “The customers service awards encourage businesses to strive to outperform each other, which in turn helps raise Guildford’s profile as the place to visit to receive outstanding service. To be nominated for an award gives both myself and my team an immense sense of pride.
He added: “To know that the patrons here think we are delivering great customer service is a wonderful feeling.“
Nationwide is nominated for the first time in the Professional Services category and Sean Dalby, customer service manager, said: “Being nominated for the awards is a huge honour but to win would be absolutely fantastic for us and a massive achievement.
“We take such pride in the service we offer our customers, never resting on our laurels, always taking feedback on board and looking for ways to improve even further.”