Coffee shop up for award for fourth year
FOOD and drink categories are among the most hotly contested in this year’s Experience Guildford Customer Service Awards.
Throughout the summer, shoppers have voted for their favourite outlets and the shortlisted businesses will now be visited and assessed by a ‘secret shopper’ who will anonymously evaluate the standard of service.
Winners will be announced at an awards ceremony at the Yvonne Arnaud Theatre on Monday October 2.
Three-time award winner, Coffee Culture has again been nominated within the Coffee Shops category.
Commenting on what it would mean to them to win the award for a fourth year, co-owner William Gill said: “Winning this would be fantastic recognition for the hard work which goes into running a small independent business. It means a lot to both Claire and I as we put our heart and soul into the shop, and for our staff, it’s recognition for the passion and pride they demonstrate every day.”
Pubs J D Wetherspoon, The Britannia and The Three Pigeons go head-to-head in the pubs, bars and clubs category.
Dave Smith, general manager at JD Wetherspoon, said: “Everyone works as a team to ensure all customers receive great service. Providing great service is one of the most important things that we try to do to ensure repeat business and loyal customers. Should we have a complaint, we make sure we contact those customers personally. We also provide specific customer service training delivered through our in-house trainer and advanced kitchen training to ensure we deliver great food all of the time.”
Two new entrants to this year’s shortlist are Thai Terrace in the Independent Restaurant category and The March Hare in the National Restaurant Category.
Joao Goncalo, general manager at The March Hare, said: “The awards promote healthy competition between businesses and give the local community a clear picture of the premium offers in the town. They’re a great way to increase exposure to the local community and reward the team for their fantastic hard work and commitment.”
Richard Lloyd, general manager of Thai Terrace, said: “The town’s restaurants are all working very hard to make Guildford a great destination for dining out, and Experience Guildford is giving us all the opportunity to showcase our cuisines, attracting people from further and further afield. These awards are a wonderful example of how to support businesses large and small.”
For more information on the awards visit www.experienceguildford.com.