Copy of letter sent to Stagecoach West Scotland.
Sir, I am a Canadian tourist who was visiting the lovely Isle of Arran during the first week of September.
Despite an otherwise fantastic trip to the island, I’m writing to convey my significant disappointment at your company’s policy regarding bicycles on buses.
On September 6, I rented a bicycle in Brodick with the intention of cycling to Blackwaterfoot and back.
After completing most of the journey from Brodick to Blackwaterfoot with no problems, my bike slipped on the wet road and I fell onto my knee and shoulder.
While painful, it wasn’t serious enough to call an ambulance, and we managed to make the rest of the journey to Blackwaterfoot to decide what to do.
Upon arriving in Blackwaterfoot, it became clear that I was in too much pain to safely complete the journey back to Brodick by bicycle, so we had no choice but to wait for the bus.
After waiting for almost an hour, an empty Stagecoach bus arrived, and we were absolutely floored when the driver informed us that as per your policy, he was not allowed to take bikes on the bus under any circumstances.
Despite explaining that I had been injured and could not make the long bike trip back to Brodick safely, he still refused to make an exception, again citing Stagecoach’s policy. Frankly, I’m shocked that this policy even exists in the first place – and at the very least, there should be some flexibility when the bus is otherwise empty.
Yours, Rachel Brewer Canada