Stage­coach com­plaint

The Arran Banner - - Letters -

Copy of letter sent to Stage­coach West Scot­land.

Sir, I am a Cana­dian tourist who was vis­it­ing the lovely Isle of Ar­ran dur­ing the first week of Septem­ber.

De­spite an oth­er­wise fan­tas­tic trip to the is­land, I’m writ­ing to con­vey my sig­nif­i­cant dis­ap­point­ment at your com­pany’s pol­icy re­gard­ing bi­cy­cles on buses.

On Septem­ber 6, I rented a bi­cy­cle in Brod­ick with the in­ten­tion of cy­cling to Black­wa­ter­foot and back.

After com­plet­ing most of the jour­ney from Brod­ick to Black­wa­ter­foot with no prob­lems, my bike slipped on the wet road and I fell onto my knee and shoul­der.

While painful, it wasn’t se­ri­ous enough to call an am­bu­lance, and we man­aged to make the rest of the jour­ney to Black­wa­ter­foot to de­cide what to do.

Upon ar­riv­ing in Black­wa­ter­foot, it be­came clear that I was in too much pain to safely com­plete the jour­ney back to Brod­ick by bi­cy­cle, so we had no choice but to wait for the bus.

After wait­ing for al­most an hour, an empty Stage­coach bus ar­rived, and we were ab­so­lutely floored when the driver in­formed us that as per your pol­icy, he was not al­lowed to take bikes on the bus un­der any cir­cum­stances.

De­spite ex­plain­ing that I had been in­jured and could not make the long bike trip back to Brod­ick safely, he still re­fused to make an ex­cep­tion, again cit­ing Stage­coach’s pol­icy. Frankly, I’m shocked that this pol­icy even ex­ists in the first place – and at the very least, there should be some flex­i­bil­ity when the bus is oth­er­wise empty.

Yours, Rachel Brewer Canada

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