Bus busi­ness

The Arran Banner - - News -

Sir, I write as a cy­clist and, I hope, a com­pas­sion­ate hu­man be­ing. I was sad­dened to read the let­ter from your Cana­dian cor­re­spon­dent re­gard­ing her ex­pe­ri­ence of be­ing not al­lowed to put her bike on the bus at Black­wa­ter­foot when she was in­jured and in need of help.

While it is not the pur­pose of this let­ter to crit­i­cise the driver of the bus, whose de­ci­sion to refuse to carry the lady’s bike was merely a re­flec­tion of com­pany pol- icy, it is dis­ap­point­ing that the said driver did not feel that dis­cre­tion could be ex­er­cised in this case – per­haps, thus, es­tab­lish­ing a prece­dent, but so what? It is a sad day that em­ploy­ees are bound by in­flex­i­ble poli­cies that do not al­low them to use their ini­tia­tive. One can imag­ine the dif­fer­ent tone of the cor­re­spon­dent’s let­ter had the driver of­fered to help.

As an aside, coun­try buses in Nor­way carry bike racks fore and aft out­side the bus, car­ry­ing bikes for no ex­tra charge.

Yours,

Brian Grindall, Shisk­ine, Brod­ick.

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