Woman called 131 times to book appointment
The revelation came just weeks after The Courier revealed the travails faced by some patients trying to book a GP appointment by phone.
Dundee woman Ellie Brown called her doctor’s surgery 131 times in just 15 minutes as she tried to get a same-day appointment.
Speaking in April, she said her previous “record” for unsuccessful calls was around 50.
The case illustrated the common early-morning rush to secure a consultation time with surgery phone lines opening at 8am and instantly becoming blocked by patients.
A Scottish Government spokesperson said at the time: “Earlier this year we announced an investment of £71.6m in 2017/18 to support general practice and improve the way services are delivered in the community.
“This new funding has been agreed with the BMA and forms the first stage of the Scottish Government’s commitment to invest an extra £250m in support of general practice by 2021/22.”