Woman called 131 times to book ap­point­ment

The Courier & Advertiser (Angus and The Mearns Edition) - - News -

The rev­e­la­tion came just weeks af­ter The Courier re­vealed the tra­vails faced by some pa­tients try­ing to book a GP ap­point­ment by phone.

Dundee woman El­lie Brown called her doc­tor’s surgery 131 times in just 15 min­utes as she tried to get a same-day ap­point­ment.

Speak­ing in April, she said her pre­vi­ous “record” for un­suc­cess­ful calls was around 50.

The case il­lus­trated the com­mon early-morn­ing rush to se­cure a con­sul­ta­tion time with surgery phone lines open­ing at 8am and in­stantly be­com­ing blocked by pa­tients.

A Scot­tish Govern­ment spokesper­son said at the time: “Ear­lier this year we an­nounced an in­vest­ment of £71.6m in 2017/18 to sup­port gen­eral prac­tice and im­prove the way ser­vices are de­liv­ered in the com­mu­nity.

“This new fund­ing has been agreed with the BMA and forms the first stage of the Scot­tish Govern­ment’s com­mit­ment to in­vest an ex­tra £250m in sup­port of gen­eral prac­tice by 2021/22.”

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