Hairdresser’s shop’s plumbing problems won’t wash away
A hairdresser who lost two months of business following a “botched” plumbing job is still demanding answers more than a year after the incident.
Andrew Bruce set up The Premium Barber in Cameron Street, Stonehaven, in 2015 but when he bought the property there was no running water or any connection to the sewerage system.
He hired Business Stream, a subsidiary of Scottish Water, to get his shop hooked up.
Work began in October 2015 but, after the road was closed and workers had already started digging up the surface, it became clear the plans needed to be redrawn.
It took another two months for the work to be completed, causing the shop to miss out on trade around the busy Christmas period.
He said: “I’m at the end of my tether but I am not going to give up on this one until they admit fault and pay up the money I believe they owe me.
“They drew up the wrong plans for the repair but still expect me to pay for their mistake.
“I’m out of pocket and I’ve wasted a ridiculous amount of time and effort chasing them for an apology and a refund.”
Angus and Mearns MSP Mairi Gougeon raised the issue with a question to Environment Secretary Roseanna Cunningham at the Scottish Parliament last week.
She added: “Business Stream have really let themselves down with their handling of this issue. They appear to have washed their hands of the complaint.”
Jo Mayes, director of customer operations at Business Stream, said: “When a new connection is requested, network mapping information is provided which includes caveats advising customers that the information is approximate.
“Unfortunately, in this case, the information provided did not fully reflect the network configuration on site and, as a consequence, the work turned out to be more expensive than the customer had anticipated.
“We are doing everything we can to work with Mr Bruce to find a resolution.”