Hairdresser’s shop’s plumb­ing problems won’t wash away

The Courier & Advertiser (Angus and The Mearns Edition) - - NEWS -

A hairdresser who lost two months of busi­ness fol­low­ing a “botched” plumb­ing job is still de­mand­ing an­swers more than a year af­ter the in­ci­dent.

An­drew Bruce set up The Pre­mium Bar­ber in Cameron Street, Stone­haven, in 2015 but when he bought the prop­erty there was no run­ning water or any con­nec­tion to the sew­er­age sys­tem.

He hired Busi­ness Stream, a sub­sidiary of Scot­tish Water, to get his shop hooked up.

Work be­gan in Oc­to­ber 2015 but, af­ter the road was closed and work­ers had al­ready started dig­ging up the sur­face, it be­came clear the plans needed to be re­drawn.

It took an­other two months for the work to be com­pleted, caus­ing the shop to miss out on trade around the busy Christ­mas pe­riod.

He said: “I’m at the end of my tether but I am not go­ing to give up on this one un­til they ad­mit fault and pay up the money I be­lieve they owe me.

“They drew up the wrong plans for the re­pair but still ex­pect me to pay for their mis­take.

“I’m out of pocket and I’ve wasted a ridicu­lous amount of time and ef­fort chas­ing them for an apol­ogy and a re­fund.”

An­gus and Mearns MSP Mairi Gougeon raised the is­sue with a ques­tion to En­vi­ron­ment Sec­re­tary Roseanna Cun­ning­ham at the Scot­tish Par­lia­ment last week.

She added: “Busi­ness Stream have re­ally let them­selves down with their han­dling of this is­sue. They ap­pear to have washed their hands of the com­plaint.”

Jo Mayes, di­rec­tor of cus­tomer op­er­a­tions at Busi­ness Stream, said: “When a new con­nec­tion is re­quested, net­work map­ping in­for­ma­tion is pro­vided which in­cludes caveats ad­vis­ing cus­tomers that the in­for­ma­tion is ap­prox­i­mate.

“Un­for­tu­nately, in this case, the in­for­ma­tion pro­vided did not fully re­flect the net­work con­fig­u­ra­tion on site and, as a con­se­quence, the work turned out to be more ex­pen­sive than the cus­tomer had an­tic­i­pated.

“We are do­ing ev­ery­thing we can to work with Mr Bruce to find a res­o­lu­tion.”

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