Punc­tu­al­ity tar­gets missed by ScotRail

The Courier & Advertiser (Dundee Edition) - - NEWS -

ScotRail has missed a key per­for­mance tar­get amid “chal­leng­ing” au­tumn and win­ter con­di­tions on the rail­ways.

In the 12 months to Jan­uary 6, 90.4% of trains met a tar­get of ar­riv­ing within at least five min­utes of their sched­uled time, against a tar­get of 91.7%.

The fig­ure was 83.4% for the four­week pe­riod end­ing Jan­uary 6.

Trans­port Min­is­ter Humza Yousaf has pre­vi­ously said he ex­pected the tar­get to be met by the end of 2016-17 af­ter the in­tro­duc­tion of a per­for­mance im­prove­ment plan.

ScotRail high­lighted in­ci­dents that had im­pacted on per­for­mance, in­clud­ing sig­nalling and points fail­ures, and said rail­way in­dus­try ex­pert Nick Dono­van had been drafted in to carry out an in­de­pen­dent re­view of per­for­mance.

ScotRail Al­liance manag­ing di­rec­tor Alex Hynes said: “We want to de­liver even more for our cus­tomers, and be­cause we rightly ex­pect the high­est stan­dards, we will come for­ward with a per­for­mance im­prove­ment plan.

“Our cus­tomers de­serve a bet­ter and more con­sis­tent ser­vice from us, and we are de­ter­mined to de­liver that.”

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