Sleeper of­fers dis­count to Ryanair pas­sen­gers

Ryanair will im­ple­ment mea­sures to en­sure pas­sen­gers are aware of their rights

The Courier & Advertiser (Fife Edition) - - NEWS - owen clach­ers

Pas­sen­gers hit by Ryanair can­cel­la­tions are be­ing of­fered dis­counted rail travel be­tween Scot­land and Lon­don.

Cale­do­nian Sleeper is of­fer­ing a 20% dis­count un­til the end of Fe­bru­ary to pas­sen­gers with can­celled Ryanair book­ings.

The overnight train ser­vice said pas­sen­gers can travel within a day of their orig­i­nal flight book­ing when they use the code “Ryanair” when book­ing.

Pas­sen­gers must bring a copy of their orig­i­nal Ryanair book­ing.

Ticket prices in Novem­ber cost from £36 for a seat, £64 for a shared cabin and £136 for a fam­ily ticket of two adults and two chil­dren.

Cale­do­nian Sleeper man­ag­ing di­rec­tor Keith Wal­lace said: “We want to give peo­ple af­fected by the Ryanair can­cel­la­tions peace of mind.

“We of­fer an al­ter­na­tive way of trav­el­ling be­tween Scot­land and Lon­don, which will al­low af­fected pas­sen­gers to ful­fil their pre­vi­ous travel ar­range­ments, get­ting where they need to be as they orig­i­nally planned.”

Ryanair has mean­while agreed to im­ple­ment mea­sures to en­sure all pas­sen­gers af­fected by re­cent flight can­cel­la­tions are “fully aware” of their rights and en­ti­tle­ments.

This will in­clude pas­sen­gers re­ceiv­ing full re­funds or be­ing booked on to al­ter­na­tive Ryanair flights or “other com­pa­ra­ble trans­port op­tions”, with re­im­burse­ment of “rea­son­able out-of­pocket ex­penses”.

The air­line made the state­ment af­ter meet­ing with Ire­land’s Com­mis­sion for Avi­a­tion Reg­u­la­tion.

The UK’s Civil Avi­a­tion Au­thor­ity has ac­cused the Dublin-based car­rier of “not com­ply­ing with the law” over its han­dling of the fi­asco.

Ryanair has pledged to send a “clar­i­fi­ca­tion email” to cus­tomers out­lin­ing their rights and ex­plain­ing how and when they will be booked on to other flights.

CAA guide­lines state that, un­der Euro­pean Union law, if an air­line can­cels a flight it must of­fer pas­sen­gers an al­ter­na­tive flight.

Cus­tomers “may have the right” to be booked onto flights by an al­ter­na­tive air­line if it would mean reach­ing their des­ti­na­tion “sig­nif­i­cantly sooner”.

Ryanair said that if it is not able to of­fer a flight on the same or next day from the orig­i­nal or “suit­able al­ter­na­tive air­port”, then it will book pas­sen­gers on to flights by ei­ther easyJet, Jet2, Vuel­ing, Ci­tyJet, Aer Lin­gus, Nor­we­gian or Eurow­ings air­lines.

If those op­tions are not avail­able then it will of­fer “com­pa­ra­ble al­ter­na­tive trans­port”, which may be a flight, train, bus or car hire, with costs “as­sessed on a case-by-case ba­sis”.

We want to give peo­ple af­fected by the Ryanair can­cel­la­tions peace of mind. KEITH WAL­LACE

Pic­ture: PA.

Ryanair chief ex­ec­u­tive Michael O’Leary. The Ir­ish air­line has can­celled up to 18,000 flights be­tween Novem­ber and next March.

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