Perth GP surgery hits back following row over flu jag queues
A Perth GP surgery has defended its handling of the way the annual flu vaccination was given to patients.
It comes after a resident criticised the Perth City Medical Centre, saying patients had to wait in long queues outside the surgery at Caledonian Road in order to get the jabs on October 24.
Kelly Campbell, 35, visited the surgery that day to hand in a prescription for her stepfather and said she left a letter of complaint at a suggestions box in the surgery.
The Perth College student said some of the patients were “disgruntled” about having to queue for around 15 minutes to get the flu jag – and questioned why so many people had been told to arrive on the same day at the same time.
Wendi Lees, Perth City Medical Centre practice manager, acknowledged there was a queue on the day in question, but said the surgery vaccinated hundreds of patients over the course of the day.
She insisted the queue built up because patients chose to arrive early at the building.
She said: “Everyone was seen within 15 minutes of their appointment time. Most patients chose to come early, which did create a queue.
“However, we advised patients that we were working through appointments in order and apologised for any unexpected wait.”
Ms Lees said at least three other GP practices in Perth had similar queues of patients waiting to get their flu jag.
The practice manager defended the system used by Perth City Medical Centre and said the surgery raised money for charity on the day of the immunisation.
“An appointments system was run where patients were booked in from 1.30pm until 5pm – we didn’t ask all patients to turn up at 1.30pm,” she added.
“More than 700 patients were vaccinated, and this was done without taking away any normal GP or nurse appointments.
“We raised money for charity by having a ‘wear pink’ theme on the day.”
The flu vaccine is available free of charge from GP practices for people in at-risk groups, pregnant women, those aged 65 and over, and unpaid carers.