What hap­pened to my fa­ther’s Pep?

The Daily Telegraph - Your Money - - READERS’ LETTERS -

I am act­ing as ad­min­is­tra­tor of my late fa­ther’s es­tate on be­half of my mother, for whom I have power of at­tor­ney.

My fa­ther worked most of his life for Nor­wich Union (now Aviva) and the ma­jor­ity of his in­vest­ments were with Aviva.

He kept all his pa­pers in a tin box un­der the bed and did not throw any­thing out. I have man­aged to track down all but one of his in­vest­ments. That one is a per­sonal eq­uity plan (Pep) taken out in 1990.

I be­lieve it may have been trans­ferred to an­other in­vest­ment.

I started to ask about this nearly six months ago and have writ­ten to sev­eral depart­ments within Aviva and made tele­phone calls but still no joy. CP, DER­BYSHIRE

I un­der­stand that in 2007, as a re­sult of in­dus­try­wide changes, Aviva wrote to all its Pep cus­tomers ex­plain­ing that the plans were be­ing con­verted into Isas, which were be­ing mi­grated to a dif­fer­ent sys­tem and al­lo­cated new ac­count num­bers.

The £14,474 in the Isa to which your late fa­ther’s Pep had been trans­ferred was paid out to you more than two months be­fore you wrote to me.

How­ever, de­spite hav­ing had sev­eral op­por­tu­ni­ties, no one at Aviva ex­plained that the num­bers had changed and that this was the in­vest­ment you were try­ing to find out about.

You are sat­is­fied that this is cor­rect. Aviva has sent flow­ers to apol­o­gise for not ad­dress­ing your queries prop­erly sooner.

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