What happened to my father’s Pep?
I am acting as administrator of my late father’s estate on behalf of my mother, for whom I have power of attorney.
My father worked most of his life for Norwich Union (now Aviva) and the majority of his investments were with Aviva.
He kept all his papers in a tin box under the bed and did not throw anything out. I have managed to track down all but one of his investments. That one is a personal equity plan (Pep) taken out in 1990.
I believe it may have been transferred to another investment.
I started to ask about this nearly six months ago and have written to several departments within Aviva and made telephone calls but still no joy. CP, DERBYSHIRE
I understand that in 2007, as a result of industrywide changes, Aviva wrote to all its Pep customers explaining that the plans were being converted into Isas, which were being migrated to a different system and allocated new account numbers.
The £14,474 in the Isa to which your late father’s Pep had been transferred was paid out to you more than two months before you wrote to me.
However, despite having had several opportunities, no one at Aviva explained that the numbers had changed and that this was the investment you were trying to find out about.
You are satisfied that this is correct. Aviva has sent flowers to apologise for not addressing your queries properly sooner.