Well done to your travel insurer
I was due to travel to Venice with a friend for a five-day holiday. Just under a month beforehand my friend’s husband was admitted to hospital with acute heart failure. He remained there until his first operation nearly a month later.
Following that he spent some time in intensive care before having a second operation.
Clearly these circumstances meant my friend was unable to make the trip as planned. The bookings were cancelled and we both submitted claims to our respective insurance companies.
My friend’s claim was settled in full within seven days. However, my insurer, Staysure, rejected mine on the grounds that my friend’s husband was not on the list of those who would count were they to suffer unforeseen illness, injury or death. SH, TYNE & WEAR
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions.
The list is fairly standard and does not include the husband of a travelling companion.
You have been friends for 60 years. You always intended to go on a holiday alone together and at last it seemed the moment had come. After your friend’s husband became so ill you could not continue the trip on your own.
For one thing all the travel and accommodation arrangements were based on two people. For another your friend needed your support.
You are not particularly well off and missing this trip was a great disappointment. The claim is for £538.
I spoke to Staysure about the special circumstances. Very quickly it reviewed the claim and now said: “We fully empathise with Mrs H’s predicament and understand why she wouldn’t wish to resume her holiday without her friend.
“While the terms and conditions were correctly applied in this case, given the unique circumstances we have agreed to settle the claim as a gesture of goodwill.”
Well done Staysure.