Still wait­ing for with-prof­its sum

The Daily Telegraph - Your Money - - READERS’ LETTERS -

I have been in­vest­ing £30 a month with Scot­tish Wi­d­ows for my chil­dren for the past 20 years in a with-prof­its pol­icy that ma­tured three weeks ago.

Scot­tish Wi­d­ows failed to send me a re­demp­tion form and I called and was of­fered £50 for in­con­ve­nience and in­ter­est on the out­stand­ing amount.

How­ever, I have still not been given the fi­nal fig­ure. CE, LON­DON

Scot­tish Wi­d­ows says ma­tu­rity packs are is­sued au­to­mat­i­cally and posted be­tween four and six weeks in ad­vance of the ma­tu­rity date.

You con­tacted it for a val­u­a­tion and to let it know about a change of ad­dress. This was recorded on its sys­tem so, it says, it is not sure why the ma­tu­rity pack didn’t reach you.

Fur­ther to my in­volve­ment, one went out by first-class post. Scot­tish Wi­d­ows now of­fered £250 com­pen­sa­tion and £94 in­ter­est for late pay­ment.

How­ever, when I spoke to you, you felt the £10,273 re­demp­tion value quoted was about £100 short, as­sum­ing an­nual bonuses of £154 for 2015 and 2016. Fur­ther push­ing from me for more in­for­ma­tion in­di­cated that the Scot­tish Wi­d­ows fig­ure was right.

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