A curious tale of mistaken identity
I worked for the Inland Revenue for 12 years during the Seventies and Eighties and was entitled to a small Civil Service pension.
Then, following my father’s death, I did not work for five months but started a part-time job after that.
I have been trying for almost a year to obtain a tax rebate of £167 and have been vainly going around in circles between the pension administrators and HMRC. SM, ISLE OF WIGHT
Things had started to go wrong in 2013 when another person with the same name, albeit not the same middle one – and, even curiouser, the same date of birth – notified the previous pension administrator of a change of address.
Your surname, incidentally, is fairly uncommon. The address was then accidentally attached to your pension record instead of hers. Then MyCSP took over the administration of some Civil Service pensions but not the pension scheme the other person’s entitlement was with.
When you asked that your pension should start to be paid, you were told that it was being already. You denied this and an address was quoted in a part of the country you have never lived in.
It turned out that the other person had already received the first month’s payment. She will have filled in forms to get this. I understand she has never worked for the Civil Service. One wonders what aberration was going on in her head. Latterly MyCSP has managed to get the overpaid sum back from her.
By the time the money was paid to you it was the next tax year. The tax allowances you could have used up applied to the earlier one. Things would have been straightforward had your pension been paid on time.
A three-way correspondence ensued
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions.
between yourself, MyCSP and HMRC, to no avail. So you came to me.
Armed with all the necessary information you needed to claim a refund via HMRC, you did that. When the money came it was slightly more than expected, presumably because some interest was added on.
A spokesman for MyCSP said: “New pension payment technology was introduced to ensure that members receive their correct pension entitlement.
“Additionally we have established dedicated teams which specialise in resolving historic issues which are often more complex and require indepth investigation.”
I don’t think many can be as strange as this.