Post Office lost my tax money
Eight months ago I paid tax due against self-assessment over a Post Office counter using a debit card. Then I received a letter, the first of several, from HMRC saying it had not had my payment. DW, DEVON
The payment for £36.87 showed up on your bank statement and yet HMRC was chasing you for it.
You had been rebuffed by the Post Office when you asked about this.
However, my inquiries elicited that, at an early stage, your tax payment slip had become detached from the payment itself and the Post Office had not retained it. As the Post Office could not locate the account details, the funds were not transferred to HMRC. Instead, they stayed in a Post Office holding account.
For the error and for sending you on a wild-goose chase, the Post Office has paid you £50 for goodwill.
A spokesman said: “We would like to apologise for any inconvenience caused to Mrs W.”
Many readers complain that the financial institutions that are keen to take their money are less willing to answer legitimate questions.