Post Of­fice lost my tax money

The Daily Telegraph - Your Money - - READERS’ LETTERS -

Eight months ago I paid tax due against self-as­sess­ment over a Post Of­fice counter us­ing a debit card. Then I re­ceived a let­ter, the first of sev­eral, from HMRC say­ing it had not had my pay­ment. DW, DEVON

The pay­ment for £36.87 showed up on your bank state­ment and yet HMRC was chas­ing you for it.

You had been re­buffed by the Post Of­fice when you asked about this.

How­ever, my in­quiries elicited that, at an early stage, your tax pay­ment slip had be­come de­tached from the pay­ment it­self and the Post Of­fice had not re­tained it. As the Post Of­fice could not lo­cate the ac­count de­tails, the funds were not trans­ferred to HMRC. In­stead, they stayed in a Post Of­fice hold­ing ac­count.

For the er­ror and for send­ing you on a wild-goose chase, the Post Of­fice has paid you £50 for good­will.

A spokesman said: “We would like to apol­o­gise for any in­con­ve­nience caused to Mrs W.”

Many read­ers com­plain that the fi­nan­cial in­sti­tu­tions that are keen to take their money are less will­ing to an­swer le­git­i­mate ques­tions.

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