Scottish Power charged me £5k
When we moved to our new, smaller house more than a year ago we elected to remain with Scottish Power, after 30 years as a customer.
However, problems have now spiralled out of control. At 81 years old we downsized to make our lives calmer and easier. What a hope. NORMAN SUTCLIFFE, ESSEX.
The builder had allocated a different energy supplier to all of the five houses that had just been built, so your account needed to be transferred. However, the gas account did not activate properly and only electricity was billed for.
It took Scottish Power more than six months to correct this situation.
A year after the original transfer should have been made an overestimated gas reading caused Scottish Power to increase your monthly direct debit to £479. You thought this was a one-off to make up for a backlog. Then this sum was taken twice from your bank account in error. The bank duly returned one of the payments.
The system then produced another estimated reading, this time showing a huge amount of usage. This resulted in Scottish Power attempting to collect £5,055. You are now determined to get away from it.
My initial involvement led to Scottish Power paying £300 for goodwill and sending some flowers and a bottle of wine.
As the switch was under way Scottish Power offered to alter your payment method to a quarterly cheque if you stayed. You declined but, more than two months after you had supposedly left it, a £1,029 gas bill turned up. Scottish Power had only recorded the electricity as having been moved.
Scottish Power told me that it has made an error with the Meter Point Reference Number, meaning it didn’t close the account properly. It has now.
A £27 outstanding credit balance it still owed you has been returned and a further £100 paid for goodwill. cash dividend. Naturally I contacted Capita Registrars seeking duplicates and requesting that all eight of the missing certificates be consolidated into one replacement certificate.
I understood there would be an initial routine administration charge, a fee for each missing certificate, a further fee for the consolidation, plus my indemnifying Capita against any loss arising from the transaction. It agreed the total cost would be £162.
Now, however, it has returned my cheque declaring because of the “magnitude” of the sum involved (about £10,000) an additional indemnity fee of £345 is required, resulting in a total charge of approximately £500. SN, MIDDLESEX.
Capita needed to see the other share certificates to find out which were missing. It turned out that, out of 32 certificates, only one was. The total fee for amalgamating them was £117. This comprised £40 for administration for up to 10 share certificates and then £3.50 for each certificate thereafter. The administration fee for replacing the lost share certificate was to be £45.
I contacted Capita and it waived the £117 fee as well as the £45. The indemnity cost itself would be £275 if the cover was bought through Capita and will be your expense, whether you acquire it from the registrar or elsewhere.
This is necessary to protect companies and registrars against future claims that might be made by a third party following a sale using a replacement certificate.
Capita told you this in a letter, which was only sent three weeks after it was dated.