Stan­dard Life pen­sion de­lays

The Daily Telegraph - Your Money - - READERS’ LETTERS -

At last I have my pen­sion money from Stan­dard Life, my pen­sion provider, but I re­main un­happy at how dif­fi­cult it was to get it and by the fact that there were­mud­dles. All this time, for ex­am­ple, it has said I hadn’t sent my dec­la­ra­tion page when I know for cer­tain I did. WD, EAST LOTH­IAN

It un­der­stand­ably irked you that, even though your prob­lem was re­solved, you had been un­justly blamed for things hav­ing gone wrong. This had been about a pen­sion pot worth £3,000 to £4,000.

Fur­ther to my in­volve­ment Stan­dard Life looked through the file again and es­tab­lished that, de­spite telling you oth­er­wise, it had re­ceived your dec­la­ra­tion page at the out­set just as you had said.

It has apol­o­gised for fail­ing to iden­tify this be­fore. It has com­pared the value that you re­ceived for your pen­sion and what it was on the date it be­lieves the pay­ment should have been made.

In fact it was higher when the pay­ment was ac­tu­ally pro­cessed so, for all the ir­ri­ta­tions, you ben­e­fited. Although you were not fi­nan­cially dis­ad­van­taged by its de­lay, Stan­dard Life recog­nises it caused trou­ble and up­set. For this it is pay­ing an ad­di­tional £350.

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