Scot­tish Power’s £340 bun­gle

The Daily Telegraph - Your Money - - READERS’ LETTERS -

Please could you re­solve my very dif­fi­cult sit­u­a­tion with Scot­tish Power? BY, STAFFS

When you left your pre­vi­ous prop­erty in Oc­to­ber 2014 Scot­tish Power failed to close the ac­count when it should have done. It then billed you for a fur­ther six weeks of sup­ply, for a to­tal of £283.

A sec­ond er­ror was made when it cre­ated a new elec­tric­ity ac­count for your new home, which it wasn’t pro­vid­ing power for. It went on to bill you £53 for one month in re­spect of that ad­dress.

You tried to sort this out but couldn’t. My in­volve­ment led to £336 for the in­cor­rect charges be­ing re­funded and a £200 pay­ment as an apol­ogy.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.