Why did PC World fail to de­liver?

The Daily Telegraph - Your Money - - READERS’ LETTERS -

I am strug­gling with PC World about a de­liv­ery ser­vice where my grand­son waited in from 8am un­til 7:45pm and no de­liv­ery came.

A call in the evening af­ter 8pm ad­vised a new time for the fol­low­ing day be­tween 8am and noon.

This has caused great in­con­ve­nience for which there has been in­ad­e­quate com­pen­sa­tion. KD, ES­SEX PC World has sent you £30 of vouch­ers in re­spect of this and an­other £5 for the non-de­liv­ery on the date in­tended.

PC World said: “We apol­o­gise to Mr D that his wash­ing ma­chine was not de­liv­ered on the re­quested date and that he was not pro­vided with an up­date of the sta­tus of the de­liv­ery.

“The wash­ing ma­chine was suc­cess­fully de­liv­ered the fol­low­ing day.”

It is puz­zling that providers across the board seem un­fazed by the in­con­ve­nience that missed ap­point­ments cause.

Your grand­son had taken time off work to be there for you.

Un­der­stand­ably you felt very awk­ward about the no-show.

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