I got a better deal but bill went up
I had a TalkTalk Essentials TV, broadband and phone package for 24 months, which expired. I do not have a TV set but the price at £28 a month was OK.
TalkTalk offered a new package for £23. I signed up to this but my next bill was £41.
Can you find out how this can be? I am in my 80s and am not well off. HF, DEVON
You had switched to a new tariff around three quarters of the way through the month.
What was not explained to you – or to me when I got in touch with TalkTalk – was that the new payment plan was payable in advance while some money was still owed under your most recent arrangement.
It was only when I told TalkTalk that this must be the case that it established that it was. So £18 was still outstanding for what you owed and £23 represented the first payment for the new plan.
TalkTalk has reimbursed £18 to, in its words, make up for any confusion.