Ebay buyer got goods – and re­fund

The Daily Telegraph - Your Money - - READERS’ LETTERS -

I sold some leg­gings on eBay for £13 and ob­tained proof of postage when I sent them. I al­ways take good care with pack­ing and la­belling, with my “re­turn to sender” ad­dress firmly at­tached.

Then the buyer opened a com­plaint with eBay, say­ing the packet had not been re­ceived.

This buyer did not fol­low any of the usual pro­ce­dures by con­tact­ing me first and did not re­spond to any of my mes­sages. I checked the feed­back and there was a list of com­ments say­ing that the buyer had a habit of open­ing com­plaints about not re­ceiv­ing goods.

One of the sellers was for­tu­nate to have proof that the item had been re­ceived.

With this information, I con­tacted eBay and had an on­line “chat” ex­plain­ing my con­cerns.

With­out one mes­sage from the buyer to me, eBay closed the case and took money from my ac­count to pay the buyer. LINDA FOZARD, CHESHIRE You had not had the item tracked be­cause the cost would have been dis­pro­por­tion­ate for some­thing of so lit­tle value. The proof of post­ing you had ac­quired did not pro­vide ev­i­dence that the ar­ti­cle had in­deed been de­liv­ered, a sit­u­a­tion that, ap­par­ently, the buyer was quick and ac­com­plished at ex­ploit­ing.

Ebay says that if the seller can’t prove that an item was de­liv­ered, the buyer will be re­funded the full cost via PayPal.

Your buyer had opened an “item not re­ceived” case. Ebay then told me that, while it was happy that the cor­rect de­ci­sion had been made in this case, it had now is­sued you a cour­tesy credit so you were not left out of pocket.

It did not though no­tify you of this, al­though I did. There was a de­lay in you iden­ti­fy­ing it in your PayPal ac­count, but you have recog­nised it for what it is now.

Mean­while, you feel, un­der­stand­ably, that the buyer is get­ting away with mur­der. You feel her be­ing re­funded for your sale col­ludes with her.

How­ever, I re­cently re­ceived elec­tric­ity bills from npower, copies as en­closed. I ig­nored them for a time think­ing there had been a mis­take. Then I got a fi­nal let­ter stat­ing that the bailiffs might have to be called if pay­ment was not re­ceived. MK, STAFFS

The es­ti­mated bills were say­ing you still owed £553.

You phoned and ex­plained the cir­cum­stances, and asked how the bill could be es­ti­mated when you had read the me­ter and sent de­tails and re­ceived a credit for the out­stand­ing amount.

You were then told that the credit had been a mis­take. If you did not pay what was al­legedly owed, a court order could be sought.

So you paid, but you were nat­u­rally scep­ti­cal given how prone npower is to mak­ing mis­takes. You wrote to me again.

It turns out that, un­known to you, the fi­nal me­ter read­ings had been amended as it tran­spired that those taken by you and by the me­ter read­ers who came had been based on a me­ter that had ac­tu­ally been faulty.

In line with a code of prac­tice for ac­cu­rate billing, the out­stand­ing bal­ance has been with­drawn as a re­sult of this be­ing un­billed energy used more than 12 months ago. A £553 re­fund has been is­sued, which you now have.

For more on this billing code, see energy-uk.org.uk.

Judg­ing by my post­bag, un­fin­ished busi­ness seems to be be­com­ing some­thing of a habit with npower. For ex­am­ple, get­ting a promised ham­per de­liv­ered to one reader in­volved my prompt­ing the com­pany at least 10 times.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.