Watch guar­an­tee is be­ing ig­nored

The Daily Telegraph - Your Money - - READERS’ LETTERS -

I pur­chased a watch from Ama­zon more than a year ago and had a two-year guar­an­tee from the Ger­man man­u­fac­turer.

Thirteen months later the watch ceased to con­nect with the Cae­sium Time Base. I con­tacted the sup­plier through Ama­zon re­gard­ing a re­pair or re­place­ment. It re­ferred me to the man­u­fac­turer, which re­ferred me back to Ama­zon. Af­ter sev­eral email ex­changes, the seller, the man­u­fac­turer and Ama­zon will not hon­our the two-year guar­an­tee.

The watch cost £335 and for that price it should last more than a year. I would ap­pre­ci­ate your ad­vice on what to do next. AH, BUCKS

Fur­ther to my ap­proach­ing Ama­zon it li­aised with the man­u­fac­turer and clar­i­fied that, while Ama­zon Mar­ket­place is not on its ap­proved seller list, the seller you ac­tu­ally bought from, via Ama­zon, is. There had been some con­fu­sion as to who you had bought the watch from, which made all the dif­fer­ence. Now it was es­tab­lished that you bought from an ap­proved seller, the man­u­fac­turer was pre­pared to hon­our the guar­an­tee.

It re­ferred you to an English agent for the re­pair.

You re­port that the watch is now back, having been prop­erly fixed un­der the man­u­fac­turer’s two-year guar­an­tee.

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