Watch guarantee is being ignored
I purchased a watch from Amazon more than a year ago and had a two-year guarantee from the German manufacturer.
Thirteen months later the watch ceased to connect with the Caesium Time Base. I contacted the supplier through Amazon regarding a repair or replacement. It referred me to the manufacturer, which referred me back to Amazon. After several email exchanges, the seller, the manufacturer and Amazon will not honour the two-year guarantee.
The watch cost £335 and for that price it should last more than a year. I would appreciate your advice on what to do next. AH, BUCKS
Further to my approaching Amazon it liaised with the manufacturer and clarified that, while Amazon Marketplace is not on its approved seller list, the seller you actually bought from, via Amazon, is. There had been some confusion as to who you had bought the watch from, which made all the difference. Now it was established that you bought from an approved seller, the manufacturer was prepared to honour the guarantee.
It referred you to an English agent for the repair.
You report that the watch is now back, having been properly fixed under the manufacturer’s two-year guarantee.