I lost £1,023 in eBay coin scam
I received payment via PayPal from a buyer of two gold coins I had sold on eBay.
Shortly after, I received a message from the buyer’s official eBay account asking me to send the coins to a different address. I duly sent the recorded delivery package as requested. According to Royal Mail tracking, it arrived the next day. Two days later, after the coins had been signed for, I received an email from PayPal stating that the buyer’s account had been hacked and the money I had received was an unauthorised payment.
Once I explained that there had been a change of address, PayPal promptly refunded my money back to the buyer from my account. So I have lost the money and the gold coins. Ebay has now refunded its commission to me and PayPal has paid back half of what I lost but I am still out of pocket to the tune of £1,023. Can you get this back for me? JJ, WARWICKSHIRE.
Initially I approached eBay, which said that because you had sent the items to a different address there was nothing more it could do. It said it is important for sellers to send items to the address provided in their buyer’s “View Order Details”. It said: “Sending the item to another address is likely to mean the item isn’t covered by seller protection.”
With PayPal, as usual there were promptings from me, calls not returned and wrong responses that I had to correct. My involvement did lead to PayPal issuing you with a full refund “as a goodwill gesture”, so the remaining £1,023 has been reimbursed. Its response had been in a similar vein to eBay’s, with it saying: “Our seller protection policy can cover the cost of unauthorised payments, if the seller can provide us with proof of postage and delivery to the buyer’s address as specified in the transaction confirmation. In Mr J’s case he sent his goods to a different address.”
Previously it admitted it had been distracted by the address issue. The item had been delivered to a flat above a taxi service. I called