Why won’t AIG pay for de­lays?

The Daily Telegraph - Your Money - - READERS’ LETTERS -

My travel in­sur­ance is with AIG and comes with my credit card. Our flight to Nice was can­celled by the air­line and we stayed near the air­port in a ho­tel the air­line paid for. We trav­elled to Nice the next day af­ter a de­lay of around 19 hours. So we did not use our pre-paid ho­tel room for the night in Nice. This room cost £260. Our claim has been re­jected. JW, CO. DOWN.

AIG said that in such cir­cum­stances the pol­icy would cover nec­es­sary costs in­curred by you “whilst your flight was de­layed”, such as overnight ac­com­mo­da­tion and meals, up to the pol­icy lim­its. It said: “The Flight De­lay cov­er­age does not pro­vide cover for any cost that may have al­ready been in­curred prior to the de­layed trip, such as pre-booked ac­com­mo­da­tion.”

What this boils down to is that you did not have to pay for any­thing ex­tra. I do find the small print of the pol­icy a lit­tle con­fus­ing and have high­lighted this to AIG.

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