Do I have a Halifax bank account?
In April 2007 I had a letter from Halifax giving me a username and saying I would receive a temporary password. For some reason I took no further action. I have no record of having received a password, or maybe it did not work.
In August 2011 Halifax wrote to “welcome” me back, giving me a temporary password.
These two letters got lost in my system until recently. When I found them I wrote to Halifax asking the status of this account but had no reply. I wrote again but still heard nothing back.
It could be that there is only a tiny sum involved and possibly it has sent it to me
and closed the account, but I would like to know.
This lack of a response makes me wonder if something strange is going on. Can you please find out? PT, SOMERSET
I spoke to Halifax, which explained that before 2011 a customer with a Halifax or Bank of Scotland product could register for both Halifax or Bank of Scotland internet banking – this being a legacy of the HBOS organisation.
It believes that in this case you were incorrectly registered for Halifax internet banking in respect of a Bank of Scotland product given the coservicing capability.
Puzzlingly Halifax adds that if, after 13 months