Why can’t HSBC stop these letters?
Can you resolve a dispute we have with HSBC? Neither my wife nor myself are customers of the bank, wherein lies the problem according to it.
Late last year letters from HSBC started arriving at our address, where we have lived for over 30 years, for someone who has never resided here. The first three were returned unopened to HSBC with a note on the envelope.
When the fourth arrived I rang HSBC which advised that I ignore the letters and throw them away. Upon receipt of the fifth letter I rang again and gave its customer services department the account details. I was assured a note would be made on the file
that Mr M does not live here. Even so we continued to receive bank statements and demands. My wife spoke to someone who assured her that the complaint had been actioned the day before and we would receive no further correspondence.
However final demands started to arrive after that.
I then visited the main branch of HSBC where the manager assured me that the account had been closed and the debt was being investigated by its fraud department. MF, SUSSEX
It seems that someone had obtained a current account giving your home address and also a false workplace one.
Despite reassurances that