Why can’t HSBC stop th­ese let­ters?

The Daily Telegraph - Your Money - - FRONT PAGE -

Can you re­solve a dis­pute we have with HSBC? Nei­ther my wife nor my­self are cus­tomers of the bank, wherein lies the prob­lem ac­cord­ing to it.

Late last year let­ters from HSBC started ar­riv­ing at our ad­dress, where we have lived for over 30 years, for some­one who has never resided here. The first three were re­turned un­opened to HSBC with a note on the en­ve­lope.

When the fourth ar­rived I rang HSBC which ad­vised that I ig­nore the let­ters and throw them away. Upon re­ceipt of the fifth let­ter I rang again and gave its cus­tomer ser­vices depart­ment the ac­count de­tails. I was as­sured a note would be made on the file

that Mr M does not live here. Even so we con­tin­ued to re­ceive bank state­ments and de­mands. My wife spoke to some­one who as­sured her that the com­plaint had been ac­tioned the day be­fore and we would re­ceive no fur­ther cor­re­spon­dence.

How­ever fi­nal de­mands started to ar­rive af­ter that.

I then vis­ited the main branch of HSBC where the man­ager as­sured me that the ac­count had been closed and the debt was be­ing in­ves­ti­gated by its fraud depart­ment. MF, SUS­SEX

It seems that some­one had ob­tained a cur­rent ac­count giv­ing your home ad­dress and also a false work­place one.

De­spite re­as­sur­ances that

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.