Is this San­tander ac­count ac­tive?

The Daily Telegraph - Your Money - - FRONT PAGE -

I paid £104 for a sub­scrip­tion for some for­eign tele­vi­sion chan­nels, a ser­vice I have used over the years. It used to give the op­tion of pay­ing by credit card. This time, how­ever, it wanted the money by bank trans­fer or cheque. I chose bank trans­fer when I no­ticed the ac­count was with San­tander, which I have banked with since 1986.

I then waited, but noth­ing ma­te­ri­alised. I tried tele­phon­ing the seller, with­out suc­cess.

I then con­tacted San­tander but it re­fused point blank to even con­sider my re­quest as I had vol­un­tar­ily au­tho­rised the bank trans­fer.

At this time I was only try­ing to es­tab­lish whether the ac­count I paid into is still ac­tive, but San­tander would not give me de­tails, cit­ing data pro­tec­tion.

Later it agreed to in­ves­ti­gate. Then it said it would not re­cover the money but it still would not con­firm whether the ac­count was

ac­tive. It also ad­vised me to re­port this to Ac­tion Fraud, which I did. AP, MID­DLE­SEX

At the be­gin­ning, San­tander had said that it could not do any­thing for you, but it quickly re­alised that this was in­cor­rect.

The ad­viser called you back five min­utes later to apol­o­gise and trans­ferred you through to its se­cu­rity team to raise a claim.

On re­view, it has now of­fered you £50 for any con­fu­sion that this may have caused. It says its se­cu­rity team im­me­di­ately tried to re­cover the money from the ben­e­fi­ciary ac­count but “all funds had been re­moved prior to [ your reader] mak­ing us aware of the scam.”

You, though, are fa­mil­iar with the ser­vice and have re­ceived what you paid for when you sub­scribed in the past, so you don’t think this is a scam.

San­tander adds that, as you will­ingly made the pay­ment on­line and en­tered your one-time pass­code, the de­ci­sion re­mains to de­cline the case.

Pay­ing with a card, had you been able to, would have of­fered cer­tain safe­guards that cash and trans­fers can­not.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.