Phone line fault cost us £3,500
Our small pizza delivery business could not trade for four days partly because TalkTalk placed a bar on our phone line. This in turn gave us no alternative but to close.
We rely mainly on telephone orders. Messages claimed the number was “out of service” or no longer existed.
The knock-on effect was devastating and still is. Our sales have dropped significantly. We have been offered a measly £2.22 plus VAT by TalkTalk.
We are now having to spend money to distribute leaflets and boost the business again. MS, SCOTLAND
You’d had problems with broadband and initially, when the phone stopped working, you had assumed that the disruption was due to bad weather.
Then your broadband was restored but there were problems with the phone.
When the phone
appeared to be working again, there was a dialling tone but you couldn’t receive incoming calls or make outgoing ones.
As you say, the knock- on effect when a customer calls and hears “number not recognised” is to think a business has stopped trading.
You were eventually advised that there was a battery fault at the exchange and told that a diversion would be organised.
Then you were told there