Can you hurry my assets transfer?
Could you please intervene to ensure a speedy transfer after a long delay of all my assets from Alliance Trust Savings to my new broker?
Dealing with Alliance Trust Savings on the telephone is difficult, with long waits on hold before being connected to an adviser. This is actually why I decided to transfer the Isas.
I understood it would take six weeks, but it has been four months now. MS, LANCS
Further to my involvement, Alliance Trust Savings processed the switch for the sum of around £14,000 and, a little later, paid you the £151 cash balance. It also
sent you a cheque for £250 in recognition of the delays.
There has been a spate of complaints to this column about Alliance Trust Savings.
In response to my concerns, it said 2017 had been a transformational year for the company. It said it had “restructured the business”, including the relocation of key staff members to its Dundee head office.
It also said it was continuing to invest in its technology, which will “combine market-leading platform functionality” with its “increasingly popular flat fee proposition”.
A spokesman said: “Unfortunately, due to these exceptional operational issues, our service standards