Help! Power of at­tor­ney prob­lems

The Daily Telegraph - Your Money - - FRONT PAGE -

I write re­gard­ing pow­ers of at­tor­ney that I have for my el­derly par­ents. These were ac­ti­vated as my fa­ther, who dealt with all fi­nan­cial mat­ters, was ad­mit­ted to hospi­tal and then to a nurs­ing home, se­ri­ously con­fused and un­able to walk.

He is 92 and thinks he is in a dif­fer­ent coun­try a lot of the time, and my mother has never been able to deal with fi­nan­cial mat­ters.

The pow­ers of at­tor­ney were ac­ti­vated, and cer­ti­fied and signed by the solic­i­tor. They have been ac­cepted by the bank and a wealth man­age­ment com­pany, which to­gether cover most of their as­sets.

The prob­lem though lies with a very small hold­ing my par­ents have with regis­trar Com­put­er­share.

I need in­for­ma­tion from it re­gard­ing div­i­dends to com­plete my par­ents’ tax forms, as in­for­ma­tion about the orig­i­nal div­i­dend amounts was lost by my fa­ther. Please can you help? JANE MOLL, WEST YORKS You sent Com­put­er­share the cer­ti­fied power of at­tor­ney doc­u­ments and it re­jected them.

You con­firmed with the Of­fice of the Public Guardian that they were in­deed cor­rect and went back to Com­put­er­share.

It said you would re­ceive in­for­ma­tion about the mat­ter within five days. You did not hear back. When you checked, it still said that the pow­ers of at­tor­ney were not ac­cept­able.

Cor­re­spon­dence was not sent di­rectly to you, which in­creased the con­fu­sion.

Af­ter my in­volve­ment, Com­put­er­share ac­cepted the doc­u­ments in light of your dif­fi­cult cir­cum­stances.

It said the Gov­ern­ment pro­vided guid­ance over cer­ti­fi­ca­tion of doc­u­ments but it was not en­tirely pre­scrip­tive or pre­cise.

The regis­trar is aware that other or­gan­i­sa­tions have dif­fer­ent pro­ce­dures in place.

Com­put­er­share is cur­rently re­view­ing its own re­quire­ments for cer­ti­fy­ing power of at­tor­ney doc­u­ments and will in­clude your in­quiry in its con­sid­er­a­tions. Since this hap­pened, very sadly your mother has died. Af­ter a month or so I had not re­ceived it so I con­tacted E.On by phone to chase it. It said it would post me a cheque.

Some time later I saw a credit on my bank ac­count for £59.13 and as­sumed that E.On had re­funded the money this way, in­stead of send­ing a cheque.

Some weeks later I re­ceived a state­ment from E.On ask­ing me to pay it £59.13. Be­wil­dered, I phoned the helpline and was in­formed that the £59.13 had been paid to me twice.

It said once had been by di­rect credit and the other time by cheque.

I thought per­haps I had re­ceived the cheque, cashed it and for­got­ten it. I run my own busi­ness and han­dle nu­mer­ous trans­ac­tions.

I checked my bank state­ments and asked my bank to do a search for the amount.

Noth­ing was show­ing on any of the ac­counts. JC, EAST YORKS

You kept ask­ing E.On for proof but none was forth­com­ing, al­though it did of­fer a good­will pay­ment of £11 for du­pli­cat­ing the pay­ment. This you re­fused.

Un­less you re­funded the money, it said, the mat­ter would be passed to a debt col­lec­tion agency. Fear­ing black marks on your credit rat­ing, you paid up.

You con­tacted the en­ergy om­buds­man but it was ul­ti­mately un­able to get E.On to pro­vide a copy of the cheque.

When I made en­quiries with E.On, it turned out that the cheque had in­deed been paid into your bank ac­count along with others from dif­fer­ent sources.

There­fore the E.On cheque will have ap­peared on your state­ment as the to­tal value of all cheques paid in at this time. No doubt this is what con­fused you.

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