Help! Power of attorney problems
I write regarding powers of attorney that I have for my elderly parents. These were activated as my father, who dealt with all financial matters, was admitted to hospital and then to a nursing home, seriously confused and unable to walk.
He is 92 and thinks he is in a different country a lot of the time, and my mother has never been able to deal with financial matters.
The powers of attorney were activated, and certified and signed by the solicitor. They have been accepted by the bank and a wealth management company, which together cover most of their assets.
The problem though lies with a very small holding my parents have with registrar Computershare.
I need information from it regarding dividends to complete my parents’ tax forms, as information about the original dividend amounts was lost by my father. Please can you help? JANE MOLL, WEST YORKS You sent Computershare the certified power of attorney documents and it rejected them.
You confirmed with the Office of the Public Guardian that they were indeed correct and went back to Computershare.
It said you would receive information about the matter within five days. You did not hear back. When you checked, it still said that the powers of attorney were not acceptable.
Correspondence was not sent directly to you, which increased the confusion.
After my involvement, Computershare accepted the documents in light of your difficult circumstances.
It said the Government provided guidance over certification of documents but it was not entirely prescriptive or precise.
The registrar is aware that other organisations have different procedures in place.
Computershare is currently reviewing its own requirements for certifying power of attorney documents and will include your inquiry in its considerations. Since this happened, very sadly your mother has died. After a month or so I had not received it so I contacted E.On by phone to chase it. It said it would post me a cheque.
Some time later I saw a credit on my bank account for £59.13 and assumed that E.On had refunded the money this way, instead of sending a cheque.
Some weeks later I received a statement from E.On asking me to pay it £59.13. Bewildered, I phoned the helpline and was informed that the £59.13 had been paid to me twice.
It said once had been by direct credit and the other time by cheque.
I thought perhaps I had received the cheque, cashed it and forgotten it. I run my own business and handle numerous transactions.
I checked my bank statements and asked my bank to do a search for the amount.
Nothing was showing on any of the accounts. JC, EAST YORKS
You kept asking E.On for proof but none was forthcoming, although it did offer a goodwill payment of £11 for duplicating the payment. This you refused.
Unless you refunded the money, it said, the matter would be passed to a debt collection agency. Fearing black marks on your credit rating, you paid up.
You contacted the energy ombudsman but it was ultimately unable to get E.On to provide a copy of the cheque.
When I made enquiries with E.On, it turned out that the cheque had indeed been paid into your bank account along with others from different sources.
Therefore the E.On cheque will have appeared on your statement as the total value of all cheques paid in at this time. No doubt this is what confused you.