Sock satisfaction

SIR – I recently experienced the excitement of buying a pair of socks online.

The efficiency of the process was then offset somewhat by automated online requests for: a review of the ordering process, a review of the product, a review of the product packaging, a review of the delivery experience and a three-minute customer satisfaction survey, with the option of speaking to an adviser.

Perhaps high street shopping is the better option?

St Albans, Hertfordshire