No answer bank

SIR – Gordon Guild (Letters, March 13) wrote about waiting for the telephone to be answered by Natwest.

After the death of my father in December I have had to communicate with many banks and institutions. I am keeping a league table of the worst performers and Barclays has so far taken the top spot by some margin.

I have yet to be put through to its “deceased wealth” department, but on one occasion I held on for 56 minutes in the naive hope that I might be.

Barclays’ own staff cannot get a response from this department either. I can only conclude it is called “deceased” for a reason. Polly Paterson

Windlesham, Surrey