The Daily Telegraph

Language soft skills are key to AI future

- Karina Robinson is the chief executive of Robinson Hambro. The opinions expressed are her own. She is fluent in Spanglish Karina Robinson

The aim of turning Britain into a “21st century exporting superpower” is so laudable that it even brings together Remainers and Brexiters. But it was ironic that Liam Fox’s speech setting out the aim of boosting Britain’s exports, to 35pc of GDP from 30pc, was delivered in the two-week period where A-level and GSCE results highlight a continuous drop in interest in studying foreign languages.

The Government seems to lack the joined-up thinking on the extra skills needed to increase exports – not that the increased support from embassies and government department­s are unwelcome.

Businesses need language skills. A Cbi/pearson employer survey showed more than 50pc of businesses rated French as useful for their business; Mandarin scored over 35pc with others wanting everything from Russian to Japanese. Almost 40pc of employers were dissatisfi­ed with graduates’ internatio­nal cultural awareness, compared to 30pc the year before.

Jack Ma, one of China’s, and the world’s, most successful entreprene­urs, highlighte­d yet another reason to learn languages. The founder of Alibaba, whose ecommerce and tech company’s market capitalisa­tion stands at $468bn (£364bn), says: “Computers are always smarter than you. AI will kill a lot of jobs. People need to develop soft skills to compete.”

Among those soft skills, language skills are paramount. They open the mind to empathy, to new experience­s, to continuous learning, to humour, teamwork and cultural awareness – elements that together distinguis­h humans from robots.

Arguments against learning languages don’t stack up. Everyone speaks English? Not true. Never underestim­ate how important it is to speak your counterpar­t’s language, even if their English is impeccable. Plus, we are a travelling nation, with 72.8m visits overseas by UK residents last year, an increase of 3pc on the year before.

What about wearable translatin­g devices? Why go through years of hassle to learn a language when technology does it for you in an instant? Machines are useful, but they cannot reproduce the subtleties of language, the personal connection, and the delight of making mistakes.

Lastly, there is the myth that if you are not gifted for languages, you shouldn’t bother. Nonsense. Unless the Dutch have a genetic quirk that allows them all to learn a couple of languages by the age of 16, or the Germans have a peculiar affinity for English, we are all capable of picking up enough of a foreign language to communicat­e.

Three things need to change. The Government and business need to put the same emphasis on languages. A public campaign, including social media, needs to bring home the importance of the subject in the developmen­t of children’s soft skills and their job prospects.

Learning a language should start much earlier, at nursery, when the effort involved is minimal. The (absurd) emphasis on being able to write a grammatica­lly exact sentence should be dropped for a (sensible) emphasis on listening and speaking. The fact that the “oral” part of a language GCSE involves writing an essay and then reciting it parrot-like has nothing to do with oral skills and everything to do with memory.

Tech should be used to make learning fun. Take Duolingo, a free platform with 200m users across the world. It can teach you, say, Spanish in a “casual” way for five minutes a day or in an “insane” way at 20 minutes a day. Or thisislang­uage.com, which uses unscripted videos by young native speakers, giving a touch of authentici­ty and allowing the student to visualise a real person with whom they can identify and imagine communicat­ing. All apps use games and humour.

When top law firm Freshfield­s merged with German firm Bruckhaus in 2000 the British lawyers found their German counterpar­ts spoke excellent, literal English. There was, however, a bit of an issue with idioms. This reportedly led to a memo explaining that when an English lawyer says: “What an interestin­g idea,” they mean “What a load of codswallop!” It also explained the intricacie­s of cricket analogies.

Learning languages makes sense at all ages. For those of us getting on a bit, studies show that learning a new language can slow down the onset of dementia by three to six years. Worth a try? Russian, here I come!

‘Never underestim­ate how important it is to speak your counterpar­t’s language’

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