£8k Magic Box not magic at all

Pen­sioner’s fight for cash

The Galloway News - - NEWS - Stephen Nor­ris

An OAP is seek­ing com­pen­sa­tion af­ter pay­ing al­most £8,000 for an en­ergy-sav­ing sys­tem.

Su­per­seal Home Im­prove­ments as­sured An­nie Mar­garet John­stone their Magic Heat­ing Box would cut her bills in half.

The 84-year-old signed up be­cause hus­band Billy was im­mo­bile through de­men­tia and needed con­stant warmth.

The Glas­gow firm charged £7,900 for the box – but sav­ings never ma­te­ri­alised.

An­nie Mar­garet said: “I got con­cerned af­ter get­ting the boiler ser­viced by Bri­tish Gas. They told me it wasn’t sav­ing any­thing and might even be cost­ing me money.

“They said the box wasn’t do­ing any­thing the boiler wouldn’t do any­way.”

An­nie Mar­garet’s daugh­ter San­dra and and son-in-law John de­manded a re­fund from com­pany bosses – but failed.

Then Billy passed away in Jan­uary – and Su­per­seal Home Im­prove­ments went bust in March. Now An­nie Mar­garet’s last hope is through con­sumer cham­pion The Judge in our sis­ter pa­per the Sun­day Mail.

She added: “The com­pany was very per­sua­sive and I was very stupid. I did phone up to can­cel but I was told I would have to pay any­way so I just went ahead.

“I thought the box would be worth­while be­cause Billy was ill and could not walk. The heat­ing was con­stantly on sum­mer and win­ter be­cause he felt cold.

“Try­ing to save en­ergy was a pri­or­ity but I did not no­tice any re­duc­tion in fuel bills. I would warn other peo­ple re­ceiv­ing sim­i­lar of­fers to be very cau­tious.”

A spokesman for in­sol­vency firm MLM So­lu­tions, which is wind­ing up the Su­per­seal com­pany, said: “The com­pany ceased trad­ing prior to our ap­point­ment.

“There were no as­sets and no funds in the case. Un­for­tu­nately, there will be no div­i­dend to any cred­i­tors.”

How­ever, a cap­i­tal firm through which An­nie Mar­garet paid the loan for the sys­tem has agreed to re­view her case.

Let down An­nie Mar­garet shelled out for sav­ings sys­tem

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