Warm reception earns firm top service award
WE MAY live in a virtual world but real people on the end of a phone still count for a lot in business.
And one company in Cumbernauld understands this better than most. For the fourth year running KBVO (Knowledge Base for Virtual Offices) has been named the most-loved telephone answering service in the UK by The Best Of online business directory.
Chris Munro, KBVO director, said: “I’m delighted to once again win this tremendous accolade and would like to thank all our dedicated staff, who know the importance of answering the phone with a smile.”
Established a decade ago by husband-and-wife team Chris and Alison Munro, KBVO has clients in countries such as Japan, India and the US. Its services include phone answering, diary management, reception services and a help desk. It also has partnerships with e-commerce businesses with pick-and-pack operations.
The Best Of directory, which lists more than 30,000 businesses, judged telephone answering services on testimonials and client feedback.